Job Title: Global Transport Operations & Analytics SpecialistLocation:
Headquarters, Spain (Tordera, Barcelona)
Transport Operations & Analytics SpecialistAbout the RoleMassimo Dutti is looking for a
highly analytical and detail-oriented Transport Operations & Analytics Specialist
to oversee and optimize our
global e-commerce logistics operations. Reporting to the Global E-Commerce Operations Manager, this role will be responsible for monitoring delivery performance, optimizing transportation lead times, and improving return processes. The ideal candidate has a
data-driven mindset, strong problem-solving skills, and experience in logistics and e-commerce transportation management.
Key ResponsibilitiesDelivery Performance & Logistics OptimizationMonitor and improve
delivery times, return processes, and quality KPIs, identifying areas for operational enhancement.Proactively
analyze courier performance, recommending changes or adjustments to enhance service levels.Analyze
customer service inquiries
related to e-commerce logistics (e.G., stock shortages, quality incidents) and develop action plans to reduce issue frequency.Track
monthly delivery times by market and service type, identifying misalignments between website delivery promises and actual lead times from warehouses and couriers.Configure lead times in various
logistics systems
to ensure accurate estimated delivery dates for customers.Continuously analyze and
improve return processes, ensuring
efficient handling
to minimize delays.Data Analysis & KPI ManagementMonitor and
evaluate key logistics performance indicators (KPIs), including:On-time delivery rates
by country and service typeStock availability & fulfillment ratesLate shipments & delayed returnsIdentify trends and propose
data-driven strategies
to improve logistics efficiency and customer satisfaction.Cross-Functional Collaboration & Process ImprovementLead
cross-functional initiatives
with internal teams (Operations, IT, Customer Service) to drive logistics improvements.Identify and document
best practices
in transport operations within the industry and across the Inditex group.Work closely with the
IT department
to
lead and implement logistics technology projects
that enhance operational efficiency.Ensure
cost control
of the global courier network, aligning expenses with budget targets.Analyze
budget deviations
and propose
cost-saving measures
in transport operations.New Market & Expansion SupportSupport the implementation of
new transport operations
aligned with global expansion strategies.Coordinate logistics
process adaptations
for new market entries, ensuring operational excellence.
Key Qualifications8+ years of experience
in transportation, logistics, or e-commerce operations.Bachelor’s degree in Industrial Engineering (Operations Management), Business Administration, Mathematics, Data Science, or related fields.Specialized training in
Supply Chain, International Trade, or E-Commerce
is highly valued.Advanced proficiency in English
(Spanish is a must).Advanced proficiency Python.Strong
analytical and data-driven mindset, with experience handling
large datasets
and drawing actionable insights.Excellent
problem-solving skills, with the ability to anticipate operational challenges and implement proactive solutions.Strong
cross-functional collaboration skills, with experience coordinating with corporate and external partners.Ability to work independently, with
a proactive approach to continuous improvement .Passion for fashion and digital commerce.