Mercier Consultancy MD is seeking a skilled German Speaking Support Agent specializing in Logistics to join our vibrant team in Greece. This role is perfect for individuals who are passionate about customer support and have a keen interest in logistics and supply chain management. As a key member of our support team, you will assist our German-speaking clients, ensuring they receive prompt and effective support regarding our logistics services.
Key Responsibilities
* Provide exceptional customer service to German-speaking clients through various channels including phone, email, and chat
* Assist customers with inquiries related to logistics services, including shipment tracking, delivery options, and service policies
* Effectively manage and resolve customer complaints to maintain high satisfaction levels
* Document all customer interactions accurately in our CRM system to ensure comprehensive support
* Collaborate with logistics and operations teams to provide timely solutions and updates to clients
* Stay informed about service offerings, industry trends, and company policies to provide accurate information
Requirements
* Fluency in German (both written and spoken) is essential; proficiency in English is an advantage
* Experience in customer service, preferably within the logistics or supply chain sector, is preferred
* Strong communication and interpersonal skills, with a focus on customer experience
* Excellent organizational skills to manage multiple inquiries simultaneously
* Familiarity with CRM systems and customer support software is beneficial
* Ability to work independently in a fast-paced environment
* A commitment to delivering high-quality service and ensuring customer satisfaction
Benefits
* Competitive Monthly Salary
* Fully Paid Relocation Package
* Monthly Performance Bonus
* 2 Extra Salaries Per Year
* Fully Paid Training
* Health Insurance
* And Much More..
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