The Salesforce Product Owner-Administrator will be responsible for overseeing the business administration of Salesforce. This role will provide day-to-day leadership to analyse requirements coming from operation, develop designs, document and implement. He/she will work closely with Sales, Service and other departments to support and drive greater efficiencies and productivity within processes, reporting, tools, etc. in support of broader business goals acting as the liaison between the operational users and the development team to identify, assess, and support to document operational requirements, develop use cases that explain/demonstrate operational requirements/specifications to the development team, and analyse the impact of proposed solutions across the organization.
This is a pivotal role in our continuing development of the Salesforce platform and our business journey, therefore, in addition to a strong business acumen and technical ability, the successful candidate will bring high levels of self-motivation and an inherent sense of urgency. These required attributes will be paired with good judgement, clear communication and the ability to establish rapport and work as a team with all levels of internal colleagues.
The adequate candidate thrives in a fast paced, dynamic environment and delights in finding solutions to daily challenges. They will bring with them a proven track record within technical operations, planning, data management and salesforce administrative support that evidences an attention to detail, proficient problem solving and the ability to multitask.
After acquiring internal training, your core duties will include: