We are looking for a Senior Customer Success Manager to help evolve our Customer Success function toward a more proactive, value-driven model.
Se pueden requerir diversas habilidades interpersonales y experiencia para el siguiente puesto. Por favor, asegúrese de consultar la descripción a continuación con atención.
This role combines strong delivery ownership with commercial and strategic responsibility.
In the short term, the focus will remain on managing complex client implementations and ensuring successful delivery.
Over time, this person will play a key role in shaping and owning how we drive customer value, including renewals and expansion.
Working closely with the Head of Customer Success, this role will contribute to building the foundations of a scalable CS function that balances delivery excellence with long-term growth.
What You’ll Do Client Delivery & Project Ownership Own the successful delivery of complex client projects from kickoff through launch Manage multiple implementations simultaneously, keeping timelines, risks, and dependencies under control Coordinate internal teams (Sales, Product, 3D, Engineering, Finance) Support and guide other CSMs on complex delivery when needed Client Management Act as the main point of contact for assigned customers Manage expectations and provide clear, proactive communication Drive client accountability to ensure project progress Value & Growth Identify opportunities to expand the value clients gain from our solutions Contribute to defining customer journeys and value realization strategies Help build processes around renewals and expansion Progressively take ownership of renewals and upsell opportunities What We’re Looking For 3–6 years in Customer Success, Implementation, or Project Management Experience managing complex, multi-stakeholder client projects Exposure to renewals, upsells, or commercial conversations Strong communication and stakeholder management skills Comfortable operating in a fast-moving, evolving environment Highly organized with strong attention to detail Spanish & English proficiency Nice to have Experience in SaaS or technology-driven environments Background in event tech, ticketing, or venue-related industries Experience contributing to Customer Success processes or strategy What Makes Someone Successful Here Someone who can balance execution and strategy, take ownership of complex client situations, and progressively step into driving customer value and growth as the function evolves.
Benefits include: Hybrid work format (2 days in-person and 3 remote) and flexibility on entry and exit times Possibility of including a health insurance company on the payroll with competitive prices for you and your family Flexible remuneration through the Flexoh platform: it allows you to optimize your salary by allocating part of it to services such as transportation, childcare, training or food, improving quality of life and helping to save taxes, since this part of the salary is not subject to personal income tax Birthday party: you can take this day as a holiday to fully enjoy it and disconnect from work Why Join Us?: At 3D Digital Venue, we’re revolutionizing how event spaces are visualized and experienced.
Trusted by hundreds of iconic venues and clients worldwide, we deliver cutting-edge solutions that empower venue operators and fans alike.
With our technology, we’re bridging the gap between digital innovation and real-world applications, helping clients increase revenue, optimize operations, and elevate customer satisfaction.
Our culture is built on transparency, collaboration, and innovation.
We value curiosity, accountability, and experimentation, believing that great ideas come from diverse perspectives.
We’re proud to foster an environment of learning and shared success.
As a company, we are at an exciting growth stage, expanding our client base and enhancing our industry-leading platform.
You’ll be joining a passionate, international team where you can grow into senior leadership as we continue to expand globally.
We are an equal opportunity employer and celebrate diversity and inclusion across all our teams. xpzdshu
Join us to help redefine how the world experiences live events.