Job Description:
Application Operations role within IT Operations, supporting Spanish business‑critical applications. Ensures end‑to‑end availability through incident, change and deployment management, infrastructure monitoring, and coordination with local and global IT teams.
Responsibilities
- Provide second-line operational support for production applications, including incident resolution, problem analysis, deployments, and proactive monitoring.
- Support mission‑critical systems in mainframe environments, working closely with middleware and distributed platforms.
- Use standard IT service management and monitoring tools to detect issues early and restore services quickly.
- Keep mainframe applications and batch processes stable, and drive effective solutions during incident escalations.
- Contribute to an Application Operations team supporting more than 140 applications with round‑the‑clock coverage.
Skills
- Essential: Ability to operate and support business‑critical banking applications in a production IBM mainframe environment, ensuring high availability and operational stability.
- Essential: Hands‑on knowledge of core IBM mainframe tools, including OMEGAMON for monitoring, TSO/ISPF for system interaction, and OPC job scheduling and batch processing tools, COBOL, JCL, CICS and DB2. Demonstrable +5 years using these tools in a similar position in a medium or big corporation.
- Essential: Strong troubleshooting skills to analyze incidents, identify root causes, and restore service effectively in time‑critical situations.
- Important: Working knowledge of end‑to‑end application operations processes such as incident, change, and deployment support in regulated environments.
- Important: Ability to communicate clearly and collaborate with infrastructure, middleware, and general support teams in a 24x7 operational model. Proficient in English communication and skilled at collaborating with diverse international teams.
Well-being & Benefits
- Emotionally and mentally balanced: We support you in dealing with life crises, maintaining stability through illness, and maintaining good mental health. Benefit from initiatives such as counseling and support in difficult life situations and a culture where you can openly speak about mental health.
- Physically thriving: We support you managing your physical health by taking appropriate preventive measures and providing a workplace that helps you thrive. For example, discount in gyms, annual medical check up's, standing desks...
- Socially connected: We strongly believe in collaboration, inclusion and feeling connected to open up new perspectives and strengthen our self-confidence and well-being. Benefits vary from different types of paid and unpaid leave, hybrid model of remote working (for some positions …)
- Financially secure: We support you to meet personal financial goals during your active career and for the future. Benefit from meal allowance, pension contribution plans, banking services for employees, flex compensation program...
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.