Overview
Do you enjoy coaching and developing your team to achieve success together while exceeding customer expectations? Are you motivated by leading a team?
This is your opportunity to join a dynamic and growing international maritime company that prides itself on delivering reliable, high-quality service worldwide. As a Customer Service Team Leader, you will manage and motivate a skilled team, ensure operational excellence, and play a key role in delivering outstanding service.
If you are organized, proactive, and passionate about leadership and customer experience, this role offers the chance to make a real impact and grow with the company.
Key languages
Full professional level of Spanish
Full professional level of English
Main responsibilities
Supervise daily team operations and ensure team targets are met
Participate in customer service activities, ensuring data accuracy and operational efficiency
Train, develop, and support team members, managing performance and individual action plans
Delegate tasks effectively while maintaining oversight, accountability, and follow-up
Collaborate with other departments and escalate issues to the Customer Service Manager when needed
Lead by example, promoting commitment, best practices, and adherence to company policies
Core skills/experience
+ 2 years of experience as a team leader or in a related role within the maritime sector
Naval, nautical, or maritime-related studies are highly valued
Proficient in Excel and familiar with CRM systems
Organized and detail-oriented, able to motivate and guide a team effectively.
Ability to work well under pressure and meet deadlines.
Strong interpersonal skills and ability to collaborate across departments.
What\'s on offer
Permanent contract
Hybrid model with up to two days of remote work per week
Health insurance
Gym in the office
Opportunities for career growth and international exposure
Young and friendly work environment
Our recruitment process
Step 1: Interview with our Recruiter to get to know you and your experience
Step 2: Interview with HR
Step 3: Interview with the Deputy Director and Director
#J-18808-Ljbffr