Overview
Modern Work and Copilot Cloud Solution Architecture — Microsoft, Villarcayo, Castilla and Leon, Spain We are looking for a Cloud Solution Architect (CSA), specializing in AI solutions, who is passionate about driving our customers’ AI transformation journey with Copilot Chat, Agents, and M365 Copilot. This is a customer-facing role that serves as a strategic trusted advisor and technical subject matter expert, accelerating AI adoption and change management by creating business value and ROI. This role is adaptable in that you can work up to 50% from home. Responsibilities
Be a trusted advisor and drive business value through AI Transformation: translate customer challenges into actionable solutions aligned to high ROI outcomes; ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value. Drive Customer Success: lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Copilot Chat, Agents, and M365 Copilot, securing long-term customer success and renewal. Leverage Agentic AI: use Copilot prompt engineering and Agent-building expertise to drive AI at scale. Explore growth opportunities: partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization. Accelerate Customer AI Transformation Journey: engage in relevant communities to share expertise, contribute to IP creation, prioritize IP reuse, and learn from others to help accelerate your customer’s AI transformation journey. Embrace a growth mindset: act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution. Learn-it-all: demonstrate a self-learner mindset through continuous, self-directed learning in areas such as Copilot Chat, Agents, M365 Copilot, business value realization, and adoption and change management; build and maintain technical readiness aligned to CSU priorities. Additional Information On Responsibilities As CSA Copilot
Be the focal point of contact between Microsoft and customer/partner in driving M365 Copilot adoption and end-user adoption per BU. Deliver Microsoft services for Copilot through Unified support contract. Demonstrate Copilot M365 insights to showcase trends and business impact. Advisory on Adoption and Change Management Plan (identify executive sponsorship, end-user targeting, content and activities). Enable and demonstrate M365 Copilot insights and dashboards to understand usage trends and business impact. Provide training sessions, use-cases, and support specific for CxO audiences. Envision, design, and scope extensibility scenarios for pilots, PoCs, or handovers for implementation. Provide feedback to Microsoft Product Group and Marketing team. Support unblocking technical issues by working with product groups and sharing insights. Support Customer Success Club and MW events by delivering sessions and acting as a subject matter expert. Qualifications
Passion for new innovative technology and driving customer transformation. Strong project management skills. Ability to work with different cultures and customers. Ability to communicate with a variety of audiences, especially CxOs, with strong presentation skills. Demonstrate balance between business impact, adoption/change management and technical acumen on Copilot and agents. Ability to lead and motivate technical communities and be a public speaker. Ability to adapt to change and maintain a continuous learning mindset. Bachelor's degree in Computer Science or equivalent. Fluent in English, French and/or German; Dutch, or other languages appreciated. No relocation is possible. Experience
Customer-facing experience and experience working with Customer Success teams. Experience in systems development, network operations, software support, IT consulting. Proven track record deploying and optimizing M365 solutions; strong analytical problem-solving. Proven ability to build relationships with senior IT and business decision makers. Ability to explain complex topics to both technical and business audiences; excellent verbal/written communication in French and English. Change management, trusted advisory, and customer focus skills to influence adoption. Journey mapping skills; ability to design customer solutions and lead presentations and workshops with BDMs and ITDMs. Experience building deep relationships with senior executives in large or strategic accounts. Ability to manage multiple stakeholders and drive value proposition discussions. Technical Skills
Subject matter expertise in at least three of the following: Large-scale Microsoft 365, M365 Security and compliance, Copilot for M365, Copilot chat, Agents creation and governance, Copilot Studio, M365 Apps (Teams, VIVA), Teams deployment, SharePoint Online & Search indexing. Technical Certification in Cloud (e.g., Microsoft 365 Certified, AI, …). Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Seniority level
Not Applicable Employment type
Full-time Job function
Design, Art/Creative, and Information Technology Industries
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