Join to apply for the Account Manager (EMEA SMB) role at TraceLink
Company overview: TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world. Founded in 2009 with the simple mission of protecting patients, TraceLink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries. TraceLink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably. TraceLink continues to expand its product suite to protect patients and enhance multi-enterprise collaboration through new applications such as MINT.
Position overview: As SMB Account Manager you will be responsible for TraceLink's fast growing and high potential SMB customers. You will assist customers with their supply chain digitization journey, helping them identify the right solution for their needs. By building trusted relationships with C‑suite executives and aligning your account’s vision and priorities to TraceLink’s products you will achieve your renewal and upsell goals. You will collaborate with Marketing and Business Development to coordinate your strategy, and you will work with a solutions consultant to present and demonstrate TraceLink’s solutions and to propose the differentiated value of partnering with TraceLink. This role requires dynamism, team orientation, tenacity, and a strong growth mindset. You will manage the entire sales process from initial outreach through contract negotiations and will be responsible for the success of your accounts with full autonomy in building a renewal and growth strategy.
Responsibilities
- Define sales strategies working collaboratively with the sales team and management.
- Ensure high customer retention and plan for customer growth.
- Renew existing customer relationships.
- Support and handle customer requests to increase retention rate.
- Build and execute a sales plan to achieve revenue targets on a quarterly basis.
- Learn and understand customer challenges through deep discovery.
- Execute customer-centric meetings, presentations and product demonstrations with key decision-makers and influencers.
- Develop high-impact proposals articulating TraceLink’s differentiated solution, market leadership, and value as a partner.
- Create a Demand Gen activities plan leveraging MDR and Marketing teams.
- Manage and document sales pipeline including forecasts, prospect details, current opportunities and future planned activities.
- Collaborate with other team members to share information, expertise and market feedback.
- This is an in-office based position.
Skills and Qualifications
- 2-4 years sales experience (inside or outside sales) or 3+ years customer success management/renewal.
- Written and spoken fluency in English and any other language.
- Strong business acumen.
- Experience building and executing a sales plan to achieve targets in a software environment.
- Collaborative and growth mindset.
- High proactivity, independence and drive in coordinating your job and achieving results.
- Ability to perform in a fast-paced, challenging and dynamic startup environment.
Please see the TraceLink Privacy Policy for information on how TraceLink processes your personal information during the recruitment process and how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us, please email
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Sales and Business Development
- Industries: Software Development
Referrals increase your chances of interviewing at TraceLink by 2x
#J-18808-Ljbffr