Job Description
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the trusted answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at
What will be your role?
Are you organized, proactive, and enjoy helping things run smoothly? As a Scheduling Success Coordinator Benelux at Agilent, you'll play a key role in making sure our field service team delivers fast and reliable support to our customers across the Benelux region.
Your main responsibilities:
* Manage Scheduling: Handle and confirm all on-site service requests, such as installations, repairs, and maintenance.
* Coordinate Communication: Be the main contact for customers, field engineers, and service partners, managing all scheduling and changes.
* Optimize Resources: Assign the right engineer to each job to ensure efficient and timely service.
* Improve Processes: Keep the scheduling board up to date and look for ways to improve how we work.
In this role, you'll help deliver excellent service, keep operations running smoothly, and make a real difference for our customers and team. If you like working in a fast-paced environment and take pride in being organized and reliable, we'd love to hear from you
This role is based in our offices at The World Trade Center in Barcelona, where partial remote work would be an option (hybrid model).
Qualifications
Qualifications and skill requirements:
* Fluent in English and French, Flemish is a great plus: You are comfortable communicating in both languages, making it easy to connect with our customers and team members. Flemish language is a plus.
* Customer-Focused Experience: Whether your background is in customer service, administration, or project management, your main strength is your dedication to supporting and delighting customers.
* Academic degree with a technological/ engineering background; alternatively, an equivalent background/ experience in a similar role is desired.
* Strong planning and organizational skills, and high attention to detail.
* Resourceful and oriented solutions
On a personal level, you are
autonomous, customer focused
and a
team player.
You have great
interpersonal, communication
and
persuasion skills
to interact with many internal and external partners. You show a real
can-do attitude; resilience
and you like to
solve problems.
Whilst being
flexible
and
adaptable,
you have also strong
time management skills
, ability to manage concurrent
priorities,
and
attention to details.
We offer:
* Agilent offers core global benefits to all staff - but in addition to these, the business offers, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Lunch vouchers, Gym funding, Employee Assistance Program, Holiday, and Company activities (these may vary from country to country)
* An opportunity for you to grow within a world-class company to develop your skills.
* An independent job among good colleagues, in a growth orientated conglomerate. You will become part of a caring and fast paced environment, built on integrity, information, and trust.
* Be part of a company where we value quality in the solutions we deliver to our customers, with our employees and in relation to the processes we work with.
* A dedication to work/life balance.
Additional Details
This job has a full time weekly schedule.
Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at:
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required:
No
Shift:
Day
Duration:
No End Date
Job Function:
Customer Service