Open-ended linked to the project duration
Organisation/Company Centre for Genomic Regulation Research Field Other Researcher Profile First Stage Researcher (R1) Recognised Researcher (R2) Positions Bachelor Positions Country Spain Application Deadline 5 Dec 2025 - 23:59 (Europe/Madrid) Type of Contract Other Type of Contract Extra Information Open-ended linked to the project duration Job Status Full-time Hours Per Week 38.5 Offer Starting Date 15 Dec 2025 Is the job funded through the EU Research Framework Programme? Not funded by a EU programme Is the Job related to staff position within a Research Infrastructure? No
Offer Description The Institute
The Centre for Genomic Regulation (CRG) is an international biomedical research institute of excellence, based in Barcelona, Spain, with more than 400 scientists from 44 countries. The CRG is composed by an interdisciplinary, motivated and creative scientific team which is supported both by a flexible and efficient administration and by high-end and innovative technologies.
We are seeking an operations technician to join the European Genome-Phenome Archive (EGA) team at the CRG. The successful candidate will contribute to the daily operations of the EGA's. They will work closely with a small sub team of Help desk Officers embedded in the EGA Team. The candidate need to be proficient in using informatics tools to assist the users and be able to work in a very organized manner. In addition, they will contribute to improve features, and to provide always a better service to the EGA user community. Oral and written job-related communications will be carried out in English.
What Will You Do?
Provide first-line support to EGA users: respond to queries, assist with data submissions, and guide access requests
Troubleshoot common technical issues with databases and data management tools
Document solutions and contribute to FAQs and the internal knowledge base
Collaborate with developers, system administrators, and project managers to improve user experience
Participate in testing and feedback for new EGA features
Learn and grow with the support of senior colleagues and mentoring opportunities
About the team
The European Genome-phenome Archive (EGA) is a service for secure archiving and sharing of all types of personally identifiable genetic and phenotypic data resulting from biomedical studies and healthcare centres. Jointly managed by the Centre for Genomic Regulation (CRG) in Barcelona the European Bioinformatics Institute (EBI) in Cambridge (UK), the EGA provides an invaluable service to the worldwide biomedical research community. The two teams, even if geographically split, collaborate on daily basis. The EGA team at the CRG is composed of nearly 25 members coming from all around the globe and with diverse professional expertise: we have helpdesk officers, system administrators, bioinformatics, IT architects, web developers and project managers. All together, we are involved in several international projects in numerous scientific fields, where we bring our expertise in human genomic data management. Furthermore, our team continuously work to improve and to deploy new services, with the goal of adding value to the huge assets that EGA is responsible for.
Whom would we like to hire?
Professional experience
Must Have
Bachelor's degree in biology, Bioinformatics, Computer Science, or a related field
At least 1 year of experience in customer or user support (helpdesk, IT support, or similar)
Good computer skills and willingness to learn technical tools (basic SQL, Linux command line, databases)
Nice to have
Knowledge of human genomic data or biomedical research
Experience with ticketing/helpdesk systems
Languages
Excellent communication skills in English (written and spoken), as it is the language used by the team
Spanish or Catalan are considered a plus
Competences
Strong organizational and multitasking skills
Quick learner
Team player in a diverse and international environment
Service-oriented and proactive problem-solving attitude
Curiosity and eagerness to learn new tools and processes
The Offer – Working Conditions
Contract duration: Technical and scientific activities contract (estimated duration until 31/10/2026, with the possibility of extension)
Schedule: Full-time, hybrid model available
Estimated annual gross salary: Salary is commensurate with qualifications and consistent with our pay scales
Start date: As soon as possible
We provide a highly stimulating environment with state-of-the-art infrastructures, and unique professional career development opportunities. To check out our training and development portfolio, please visit our website in the training section .
We offer and promote a diverse and inclusive environment and welcomes applicants regardless of age, disability, gender, nationality, ethnicity, religion, sexual orientation or gender identity.
The CRG is committed to reconcile a work and family life of its employees and are offering extended vacation period and the possibility to benefit from flexible working hours.
Application Procedure
All applications must include:
A motivation letter addressed to Jordi Rambla .
Pre-selection : The pre-selection process will be based on qualifications and expertise reflected on the candidates CVS. It will be merit-based.
Interview : Preselected candidates will be interviewed by the Hiring Manager of the position and a selection panel if required.
Offer Letter : Once the successful candidate is identified the People department will send a Job Offer, specifying the start day, salary, working conditions, among other important details.
Deadline: Please submit your application by December 5, 2025.
Suggestions: The CRG believes in ongoing improvement and promotes a culture of feedback. This is one of the reasons we have in place, at your disposal as a candidate, a mechanism to gather your suggestions/complaints concerning your candidate experience in our recruitment processes. Your feedback really matters to us in our aim at creating a positive candidate journey. You can make a difference and help us improve by letting us know your suggestions through the following form .
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