Field Applications Engineer (FAE) – Madrid, Spain
La experiencia que se espera de los solicitantes, así como las habilidades y cualificaciones adicionales necesarias para este trabajo, se enumeran a continuación.
About Us
Queclink Wireless Solutions is a globally recognized provider of IoT hardware and telematics solutions, helping businesses build smarter, safer, and more connected operations. Since 2009, we have partnered with customers worldwide to deliver reliable, high-performance devices across fleet management, asset tracking, video telematics, and industrial applications. With a strong focus on innovation and collaboration, Queclink continues to expand its global footprint and drive the future of connected technology.
Position Overview
We are seeking a highly technical and customer-focused Field Applications Engineer (FAE) to support the growth of our industrial IoT and networking business across Europe and international markets. This role will serve as a key technical bridge between customers, sales teams, and R&D, supporting solutions across industrial routers, telematics, video telematics, fleet management, and industrial connectivity applications.
The ideal candidate combines strong networking and industrial communication expertise with a consultative, customer-facing mindset. You will play a critical role in solution design, technical enablement, troubleshooting, pre-sales support, and long-term customer success while helping drive adoption of Queclink’s expanding industrial router and IoT portfolio.
Key Responsibilities
Provide high-level technical support to customers, partners, and distributors across industrial networking and IoT deployments
Act as the primary technical advisor during pre-sales and post-sales engagements, supporting solution architecture, product selection, and deployment planning
Collaborate closely with sales and business development teams to support customer acquisition and strategic opportunities
Diagnose and resolve complex technical issues related to industrial routers, connectivity, network performance, and device integration
Conduct technical demonstrations, proof-of-concept testing, customer workshops, and training sessions for partners and end users
Support OEM, system integrator, and channel partner projects throughout the full customer lifecycle
Develop and maintain technical documentation including deployment guides, troubleshooting procedures, knowledge base articles, and training materials
Gather customer feedback and market insights to support product improvements and future roadmap planning
Work cross-functionally with global R&D and product teams to elevate and resolve advanced technical challenges
Support on-site deployments and customer visits when required across Europe and other international regions
Maintain accurate and transparent project and customer activity within CRM and internal systems
Required Qualifications
5+ years of experience in Field Applications Engineering, Technical Support Engineering, Solutions Engineering, or related customer-facing technical roles within IoT, networking, telecommunications, or industrial automation
Strong hands-on experience with industrial routers, cellular gateways, networking hardware, or wireless communication solutions
Deep understanding of networking technologies and protocols including TCP/IP, VPN, NAT, DHCP, routing, and firewall configurations
Understanding of DC circuits and low-voltage electronic systems
Ability to solder, build simple wiring harnesses, and operate basic electronic test equipment such as power supplies and DC converters
Ability to troubleshoot complex networking and connectivity environments independently
Experience supporting B2B customers in industrial IoT, transportation, smart city, telematics, or enterprise networking environments
Strong customer communication and presentation skills with the ability to explain technical concepts to both technical and non-technical stakeholders
Comfortable working in an international, cross-cultural environment with global teams and customers
Excellent English communication skills required; Spanish and/or additional European languages are a strong advantage
Bachelor’s degree in Telecommunications, Computer Science, Electrical Engineering, or a related technical field preferred
Preferred Qualifications
Experience with LTE, 5G, Wi-Fi, and industrial communication protocols such as MQTT, Modbus, or CAN
Basic programming knowledge in any language
GNSS/GPS systems experience
Telecommunications or cellular systems experience
Embedded systems experience
Experience configuring industrial routers and networking equipment
Knowledge of vehicle communication protocols and data systems, including CAN bus
Industry certifications such as CCNA, Network+, or similar networking certifications are a plus
We Offer
Competitive compensation and incentive packages
Opportunity to work with cutting-edge industrial IoT and networking technologies
A highly collaborative international team environment
Exposure to global customers, strategic projects, and emerging industrial networking applications
Continuous learning and professional development opportunities
A key technical role supporting the growth of Queclink’s international networking and IoT business
Equal Opportunity Employer
Queclink Wireless Solutions is an equal opportunity employer committed to creating an inclusive workplace. xpzdshu All qualified applicants will receive consideration for employment without regard to any characteristic protected under applicable Spanish or European Union employment laws.
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