Ongoing client engagement to ensure technical alignment. This will include pre/post sales technical issues, documenting technical requirements and understanding the product technical feasibility within opportunity/customer environment.
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Self-starter, proactive and ability to work independently when applicable a must.
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Develop/provide technical collateral, and training for product awareness pre/post sales.
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Work in close alignment with Pre-Post Sales teams to ensure technical requirements from customer are understood and aligned with the company’s products/services. This includes documenting opportunity/customer network design, internal alignment with network/engineering team to execute VPN, Static IP and any other technical elements to help support pre-post sales process.
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Mange the customers’ technical queries and monitor support requests to ensure that the company’s products are meeting requirements while working in close collaboration with customer success to ensure internal alignment.
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Prepare and communicate weekly and quarterly reports, including weekly technical issues/escalations.
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REQUIREMENTS
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5+ years of experience managing customer technical relationships at Enterprise level.
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5+ years of experience with technical pre-post sales.
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Knowledge and experience of networking topology, TCP/IP protocol, network configuration and components (firewalls, routers, proxies, etc.)
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Knowledge of cellular networks: Signalling (MAP, DIAMETER, GTP etc), core infrastructure (PGW’, STP’s, DEA’s and HLR-/HSS’s), roaming (SS7, GRX, IPX),Remote Sim Provisioning (RSP), SGP02 and SGP22.
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Strong project and time management skills.
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Exceptional business acumen and interpersonal skills that demonstrates the ability to build technical business relationships that drive alignment internally and externally.
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Proven track record working independently as well within team environment.
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Demonstrate strategic, tactical, and problem-solving skills.
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Strong written and verbal communication skills.
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Exceptional interpersonal skills.
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Ability to take on and manage projects with a can-do attitude.
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Ability to analyze data and technical trends articulating findings.
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ABOUT WEBBING
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Founded in early 2010, Webbing is a integral data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.
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Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. xugodme Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.