HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION About Us
HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We bring together global and local brands across accommodation, transport, activities, and payments, supported by a network of over 300,000 hotels and 60,000 travel partners worldwide. We are tech‑driven, customer‑focused, and powered by exceptional people. At HBX Group, we believe tech + data + people is what truly sets us apart.
This role is pivotal within the Supplier Performance team and is responsible for overseeing the operational and quality performance of suppliers across all transfers. The position involves onboarding and upskilling suppliers to ensure they deliver services aligned with agreed Service Level Agreements (SLAs). You will act as the relationship lead for critical suppliers across top core volume gateways, proactively monitoring their performance and supporting commercial and operational teams.
The role also supports key client meetings, presenting performance updates and contributing to strengthening business relationships. You will be the primary point of contact for operational support and performance guidance, ensuring service delivery meets client expectations.
Responsibilities
* Oversee and manage the operational and quality performance of assigned suppliers.
* Lead onboarding and upskilling processes to ensure suppliers meet SLA commitments.
* Support critical client meetings by presenting performance improvements in key destinations.
* Act as the main relationship handler for critical suppliers across core volume gateways, proactively managing performance.
* Serve as the point of contact for supporting operations and account management teams in delivering services aligned with client SLAs.
* Implement, monitor, and manage action plans for underperforming or key suppliers.
* Minimize operational issues by improving supplier communication, processes, and delivery, reducing unnecessary contacts and defects.
* Provide accurate performance data and information to the business in the event of supplier failure.
Skillset and Experience Required
* Experience in supplier management, operations, or performance management roles.
* Strong relationship‑building skills and the ability to manage suppliers effectively.
* Excellent communication and problem‑solving abilities.
* Experience managing SLAs and operational performance metrics.
* Ability to collaborate with cross‑functional teams in high‑pressure environments.
* Strong organizational skills and attention to detail.
* Proactive mindset with the ability to manage multiple suppliers and priorities.
At HBX Group, we believe that diversity drives innovation and makes travel a force for good.
We are committed to creating an inclusive workplace where everyone feels valued and respected.
Join us and be part of a team where equal opportunities truly make a difference.
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
* Within an innovative, engaging and multicultural environment.
* Have the opportunity to build strong and lasting business relationships and friendships from around the world.
* Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
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