At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
In Digital Service Solutions / Data Innovation, we direct a massive stream of service & product-related data and knowledge end-to-end, driving process digitalization & commercial intelligence. The Product Information Management (PIM) platform plays a central role in our portfolio by distributing high-fidelity Roche Diagnostics product data and knowledge to multiple commercial use cases, internal and end-customer facing.
The Opportunity
The business-essential PIM data and tool chains are multi-layered and extensive. They require permanent, professional care to support stakeholders in commercial business, and to resolve inquiries about product documentation from affiliates and, indirectly, end users in customer laboratories.
* Maintain a deep understanding of end-to-end information flows and dependent user experiences to resolve issues, address user needs to Product Ownership, and help improving overall customer satisfaction
* In support of the business, establish expert knowledge of relevant solution features and their optimal utilization by product data publishers and users
* Play an active role in the support and incident management workflow at scale: Conduct business analysis for reported issues before engaging or escalating to other teams, follow up on issue resolution in the end-to-end chain, support the user if task level support is indicated (process-, content-, or tool handling related)
* Conduct (meta) data analysis and data quality activities on demand in defined areas
* Support data analytics, provide insights and recommendations to Business Product Owners and various business stakeholders
* Engage with solution related key user communities, manage regular solution related communication, maintain up-to-date training and troubleshooting content
* Growth potential in this role: Assume associate Product Owner tasks - support Business Product Owners in solution delivery and lifecycle management, take responsibility for subprojects, or ownership of individual components and enablers within the ecosystem
Who You Are
We’re looking for a reliable, self-directed enabler of product care, best in class support and business adoption, with sound solution and data background and confident appearance in multi-site business and IT networks
* Bachelor's degree in IT, Business Informatics, or a comparable qualification that bridges business and IT domains
* Suitable for individuals at the early to middle stages of their professional career, looking to build expertise in data-driven platforms, solution and business process management
* Strong affinity for working with data, demonstrating precision and attention to detail when managing complex topics
* Familiarity with applicable AI technologies is a strong plus
* Clear and effective communication abilities to collaborate successfully with diverse teams and stakeholders
* High motivation to learn and grow in a dynamic environment at the intersection of Roche Diagnostics commercial business and digital technology
Ready to take the next step? We'd love to hear from you. Apply now to explore this exciting opportunity!
Where pay transparency applies, details are provided based on the primary posting location. For this role, the primary location is Sant Cugat del Vallès. If you are interested in additional locations where the role may be available, we will provide the relevant compensation details later in the hiring process.
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
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