Responsibilities & Duties (80%)
* Create product specification plans and documentation based on the requests as provided by the customer or Sales team.
* Provide internal and external technical support to customers to clarify specification issues and support the successful project completion.
* Develop project solutions according to the standard framework, ensuring quality, efficiency, and appropriate timescale of the project in coordination with the Sales Engineers.
* Create and ensure appropriate project documentation and information management in the relevant internal and external systems.
* Supervise all customer orders with regards to technical fir to the project definition, as identified in the design phase of the projects, to avoid after sales issues.
* Suggest, develop and maintain appropriate tools to improve the pre-sales support and documentation.
* Coordinate and control outsources design office resources, keep record of their work, and be first point of contact for invoice control.
* Support the tracking and reporting of project conversion ratios.
Qualification & Experience
* Relevant University Degree or equivalent practical and vocational knowledge and experience
* 3-5 years of relevant experience in the field
* Strong skills working with CAD tools and other relevant design software
Knowledge & Skills
* Proficient understanding and know how in processes, technologies, products or other relevant field of expertise
* Effective utilization of recognized planning, analytical or conceptual principles and techniques
* Understands impact of legislation and law regulations relevant to the business or function
Other Specific Requirements
* Strong communication and interpersonal skills
* Ability to work under stress
General Responsibilities(20%)
* To be cost effective in all contracts and purchasing undertaken in the department.
* Proactively look to take cost out of department / business through efficiency and automation.
* Compliance with Panasonic’s Policies, Processes, and Procedures.
* Partaking of all corporate requirements e.G. ISM. CSR, Antibribery & Corruption, Competition Law
* Benchmarking activities
* General administration
* Undertaking of any project within the skill set of the position
* Attendance of required training
* Undertaking of business trips
* Always keep safety in mind and act in a safe manner
* Ensure H&S breaches are reported
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