Pb About Company /b /pp MGI Tech Co., Ltd. (MGI), a subsidiary of BGI Group, is committed to enabling effective and affordable healthcare solutions for all. MGI produces sequencing devices, equipment, consumables, and reagents based on its proprietary technology to support lifescience research, medicine, and healthcare. MGI’s multi-omics platforms include genetic sequencing and Liquid Handling. It aims to develop and promote advanced life science tools for future healthcare by providing real-time, comprehensive, life-long solutions. /p pb Job Summary /b /pp We are seeking a skilled and customer-oriented b Field Service Engineer /b to provide both onsite and remote service and support for our customers. In this role, you will troubleshoot and maintain b Next-Generation Sequencing (NGS) instruments /b, ensuring optimal system performance. You will also collaborate with various teams to enhance service quality and customer experience. /p pb Responsibilities: /b /pulli Troubleshoot, repair, and perform preventive maintenance on NGS sequencing systems following documented procedures. /lili Install and decommission NGS sequencing systems at clinical sites in compliance with established protocols. /lili Maintain accurate documentation of service activities. /lili Coordinate service tasks with site personnel and ensure smooth operation. /lili Provide technical phone support and assistance to customers. /lili Assist in resolving technical issues before sequencing system installations. /lili Train colleagues and partners on NGS sequencing system maintenance and servicing. /lili Develop and update service instruction documentation. /lili Recommend design improvements to enhance system reliability, serviceability, and user experience. /lili Adhere to all safety policies and procedures. /lili Support manufacturing operations as required. /lili Perform additional duties as assigned. /lili Handle confidential information: Manage and maintain sensitive and confidential information, ensuring it is handled securely and in compliance with the organization#39;s policies and procedures. /lili Maintain confidentiality: Uphold strict confidentiality in dealing with sensitive information, including personnel matters,legal documents, financial data, contracts, and other proprietary information. /li /ul pb Requirements: /b /pulli Education: Bachelor’s degree in engineering, Science, or a related field, or equivalent experience. /lili Experience: Proven experience in servicing electro-mechanical systems; prior experience with medical devices is a plus. /lili Technical Skills: Ability to diagnose and repair complex electro-mechanical systems. /lili Soft Skills: Strong organizational, time management, and communication skills (both written and verbal). /lili Customer Focus: Outstanding customer service skills with a professional demeanor. /lili Software Proficiency: Competency in Microsoft Office applications (Word, Excel, Outlook). /lili Attention to Detail: Ability to strictly follow procedures without deviation. /lili Travel Requirement: Willingness to travel /lili Knowledge of the local language is mandatory, along with good English skills (both written and verbal). /lili Location: Madrid or Barcelona /li /ul pb What we offer: /b /pulli Fully remote work, providing the flexibility needed in today’s world. /lili A dynamic and mission-driven work environment. /lili A collaborative environment that encourages creativity and innovation. /lili Supportive colleagues are committed to your professional growth. /lili Comprehensive benefits package. /li /ul pb Please make sure you upload a CV in English, as well as a portfolio in your application (if applicable) /b /p pem We take data protection very seriously and understand the importance of protecting your privacy and Personal Information. For the recruitment process, you can find the applicable privacy policy on our site: /em /p