Job Description
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us.
As our new Service Delivery Manager, you will be leading a technical service team based in one of the Spanish districts and manage all aspects of our service delivery to ensure maximum client experience. This involves intentional investment in developing the team talents, meeting/exceeding our revenue/margin targets for the region and delivering against customer expectations for onsite delivery of service.
Responsibilities
Lead the team and establish a structured approach to self & employee development, investing time in enabling employee development that meets the individual aspirations and those of Agilent.
Accompany Service Engineers to joint customer visit to gain development areas insights, provide specific coaching and establish the right caring attitude with each team member.
Ensure maximum revenue generation partnering with our different sales teams.
Manage costs and resources effectively to drive profitable growth with focus towards margin improvement as well as optimize overall costs and efficiency.
Consider cross-functional visits to top customers in assigned district and act as an ambassador of the One Agilent collaboration Culture.
Deliver against customer expectations for onsite delivery with priority towards contractual and warranty customers.
As a member of the SOUTH (Italy & Spain) Staff, you will be leading a Sub-Regional program and will also have development and networking opportunity within the wider EMEA Organization through strategic partnerships and projects.
Qualifications
University Degree, ideally in a Life Science field (Chemistry, Biochemistry, Pharma, Biotechnology, Biology, ...).
Significant people management experience.
Knowledge of laboratory environments and workflows.
Experience managing a client service/support team and familiar with ISO Quality environment would be preferable.
Full proficiency in Spanish and fluency in English.
Benefits
An opportunity for you to make a significant impact in a world-class company and develop your skills.
A role among passionate colleagues, in a growth oriented and inclusive environment. You will become part of a caring and fast paced environment, built on integrity, sharing and trust.
Career development opportunities in an international company.
Competitive compensation and benefits package.
Work-Life-Balance programs.
Company pension scheme, yearly company bonus, private health care, stock purchase plan, medical & life insurance.
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely. The preferred area is Barcelona.
Travel Required
35% of the Time
Shift
Day
Duration
No End Date
Job Function
Services & Support
Location
Preferred location: Barcelona (Spain)
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
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