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Operations Lead
This role is responsible for operationally leading and coordinating a group of Network Operators (Logistics Operators), enabling the daily execution of transport from/to nurseries, growers, coolers, packaging suppliers, and end-customers. The goal is to achieve the highest standards and meet KPIs such as Time-Window Performance, Vehicle Utilization, and Total Logistics Cost Management.
Additionally, the Operations Lead is responsible for leading the testing of the complete solution before implementation, ensuring all LLP systems align with the Business Requirements Document.
Main Accountabilities
* Manage daily transportation capacity booking with carriers, primarily road transportation, and oversee the end-to-end inbound and outbound network responsibilities.
* Identify, recommend, and support change opportunities for network activities, managing team output to align with overall strategy and business objectives.
* Implement re-engineered network solutions without disrupting production, ensuring KPI benefits.
* Ensure operations comply with ISO documentation, managing process changes as needed.
* Oversee the team of Network Operators, ensuring balanced workload and resolving operational and resourcing issues.
* Lead cost investigations and 8D requests related to route management.
* Motivate and lead a diverse team to achieve performance goals, fostering collaboration.
* Communicate effectively with team members, stakeholders, and management to ensure alignment.
* Adapt to changing circumstances, embrace new ideas, and provide constructive feedback for team development.
* Proactively identify challenges and develop innovative solutions.
Requirements
* Education in Logistics, Business Administration, or similar.
* At least 3 years of experience in road transport, warehousing, and logistics.
* Minimum of 3 years leading teams and managing shifts.
* Knowledge of road, air, and sea transport operations.
* Desirable experience in temperature-controlled standards and supply chain management.
* Experience implementing new logistics solutions for customers.
* Strong interpersonal skills and fluency in English and Spanish (verbal and written).
Additional Information
* Seniority level: Director
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industries: Transportation, Logistics, Supply Chain, Storage
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