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The Sales & Events Intern will work as a team member to create the most professional sales team in Nobu Hotel Barcelona. He/She will be of support to the Sales & Events team. The Intern must demonstrate high energy levels & provide consistently high levels of customer service and accurate and detailed work, whilst also working with Events Executive/Manager to establish and develop solid relationships with the decision makers within the market.General responsibilities- To handle guest and employee inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.- To maintain complete and supported records of all sales agreements, contract and quotes for the hotel as per Hotel policies and procedures.- To ensure that the hotel’s database is up to date.- Provide accurate and timely & handovers to front office complete with rooming list, breakfast vouchers and welcome letters.- Liaise with events executive/managers on any corporate, leisure or group issues and action as required, maintaining communication internally.Specific Duties & Tasks- Learn all aspects of the Nobu hotel Barcelona and all pertaining points of interest of the destination- Learn hotel room categories, features, and the restaurant’s menu.- Learn and perform all aspects of marketing:
creating collateral, updating the website, support the PR team, support events, participate in marketing operations meetings, handle marketing calendar, etc.- Support the Events team in proceeding to site inspections and organizing events.- Follow- up on client’s requests, pro- forma invoices, rooming- lists, payments of deposits and outstanding balances, etc.- Maintain complete records of all sales agreements, contracts, and quotes.- Ensure that the hotel’s database is up to date.- Negotiate with clients and draft proposals after the sale has been executed.- Collaborate with Sales & Events Executives/Managers on corporate, leisure or group issues by taking required actions and maintaining internal communication.- Attend and participate in all departmental meetings, training sessions and other information meetings as and when requested to do so.**Physical Effort and Environment**:
Must be able to carry up to 6 kilos and must be able to sit or stand for 8 hours in one day based on business needs.**Work Schedule**:
Must be available to work during any shifts, including evening and, if required on occasion overnight. Must be available to work weekends and holidays if needed.**Qualifications**:
**Education & Experience**:
Currently studying hospitality management. Prior working experience in a hotel or restaurant is valuable.**Computer & Other Technical Skills**:
Must have basic knowledge of Microsoft Office, including Outlook, Excel, Word. Micros a plus but not a must.**Communication**:
Must be fluent in English and intermediate Spanish valuable.
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