About the job
Are you interested to pursue a career in financial services? Do you enjoy technology and want to be part of an international technology equipment finance team? Are you ready to join a fast growing company with a strong mission to drive sustainability and innovation?
At CHG-MERIDIAN, we are pioneers in financial solutions and equipment management across the IT, Industrial, and Healthcare sectors. Our leasing solutions empower businesses with advanced technology while promoting sustainability throughout.
Role purpose
The Team Leader - Operations manages and develops the International Business Operations team located in Barcelona, acting as the first point of contact for the team, the main decision-maker and escalation point for operational activities. The role focuses on delivering operational efficiency, maintaining customer satisfaction, and ensuring strong performance across the leasing life-cycle, including lease administration, invoicing, end-of-lease processes, and customer service management. The Team Leader Operations drives process improvements, standardization, and automation to build a scalable operations function while maintaining accurate performance reporting and fostering collaboration with regional teams and stakeholders.
Key responsibilities
- Disciplinary leadership and development of the International Business Operations Team in Barcelona
- Lead, coach, and develop team members through regular reviews and definition of training needs
- Oversee Operations team performance, ensuring SLA and KPI targets are met
- Manage workload allocation and oversee periodic operational reporting/ performance trends
- Act as escalation point for internal/external stakeholders
- Collaborate globally to standardize processes, improve efficiency and represent Operations International Business needs in internal projects/customer projects
- Quality assurance and continuous improvement of team internal workflows and processes considering automation opportunities
Required skills
- Proven leadership experience in operations (leasing or IT asset management background and leadership of international teams is advantageous)
- Strong knowledge of operations and international customer service processes / International Business
- Advanced Excel and reporting skills; CRM/ticketing system experience
- Strong empathy, intercultural leadership skills, enthusiasm and emotional intelligence
- Excellent stakeholder management, assertiveness, and communication skills
- Proactive, solution-oriented, and able to prioritize effectively
- High resilience and ability to cope with pressure
- Fluent business proficiency in Spanish and English
What we offer
Competitive salary structure and other benefits