We are South Europe Technologies (S.the IT, Data and Operations Shared Service Center of BNP Paribas Personal Finance, with delivery centers in Spain and Portugal, providing the best solutions to BNPP PF entities around the world such as Cetelem (specialized, between others, in financial partnership of major retailers, consumer goods companies and car dealerships).
Among other services, our portfolio is composed of:
· Applications Management (Architecture, Project Management, Development, and Quality Assurance).
· IT Risks & Cybersecurity Services.
· Platforms Management.
· Data Analytics and AI.
· The company brings together over 200+ employees, with expertise in various technologies (Java, .Net, Python, Tibco, APIGee) and other operational roles (Functional Analyst, Project Manager, Business Analyst, Auto Stock Financing operators). The Data Service Delivery Officer will be included in the organization of Personal Finance (PF) IT Data Tribe (Central) and/or PF subsidiaries’ local squads in a Time & Material service, to support subsidiaries in BAU (Business As Usual) activities regarding their data IT systems (daily monitoring, incident, problem and change management, deployment coordination management with IT OPS, …) and in identification & implementation of project’ tasks that imply new infrastructure and/or changes.
o Other environments may be included in this monitoring task, but the priority is always Production.
· - o Support the different teams in troubleshooting and resolution of data-related issues
· - Prepare reports: incidents, major events and propose enhancements in monitoring dashboards
· - Request management of infrastructure (databases, storage, open flow communications, scheduling, monitoring, etc) on the different environments with the IT OPS.
Delivery management coordination with IT OPS (toolchain CI/CD) for Pre-production and Production environments – after test phases validations of the entities.
· - Storage capacity monitoring.
· - Infrastructure costs monitoring with FINOPS.
· - A great international team providing services all around the world for BNP Paribas Personal Finance subsidiaries.
· Service catalog is enlarged year after year in order to fulfil all the needs of BNP Paribas Personal Finance entities.
ITIL Process management
· ServiceNow
· JIRA
Monitoring & Alerting: Dynatrace, ELK (Kibana, Grafana)
· Software Development Lifecycle (SDLC)
· Agile principles and ceremonies
· Toolchain: CI/CD tools (Gitlab, Jenkins…)
· · Autosys, Airflow
· Unix (Shell)
Production Networking (Virtual IPs, Proxies, Firewalls, micro segmentation, …)
· Autosys, Airflow
· Data Virtualization (SQL)
· DataViz Tool : Tableau & PowerBi
· Legacy cluster Hadoop (Hue, Jupyter)
Ability to understand, explain and support change.
Ability to develop and leverage networks
MS Office Pack Microsoft
o Excel
Proficient in English (Reading and writing - B2 minimum).
French (Reading and writing).
We are proud to create, maintain and develop business solutions for BNP Paribas Group entities around the world, while keeping a high level of service and providing added value to our customers.
Working in an Inclusive and Multicultural environment, we encourage everyone to develop their talents and skills, offering various career opportunities and internal mobility programs, within local SET teams or in other entities within the Group.
We embraced a hybrid way of working because we believe social connection always adds value to our day-to-day activities.
Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.
• Hybrid telecommuting model (50%).
• Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity.