SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary!
Job Description
We are looking for a Housekeeping Supervisor intern to be a part of the pre-opening team at SLS Barcelona. Under the guidance of the Housekeeping Manager, you will be responsible for supervising the overall operation of the housekeeping department.
* Ensure all departmental service standards and sequences of service are being upheld.
* Work collaboratively with all housekeeping partners on a day-to-day basis.
* Maintain a close relationship with the Front Office and Engineering Team.
* Ensure guest satisfaction - address guest issues as they arise and provide prompt correspondence if necessary.
* Check public areas, guest rooms / suites, equipment, linens are clean and in good repair; advise team members of areas of improvements.
* Support in handling complaints and special requests and needs of the guests, VIPs and repeat visitors to achieve complete guest satisfaction.
* Promote teamwork and quality service through daily communication and coordination with other department managers.
* May assist with deep cleaning projects and / or assist housekeeping staff during high volume periods.
* Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction.
Qualifications
What we are looking for...
* Someone who understands, celebrates, and embraces the SLS brand values.
* Ability to multitask and work in a fast-paced environment.
* Proactive, positive, energetic, dynamic, emphatic, team-worker, with a high-level attention to detail and passion for hospitality.
* Excellent verbal and written communication skills. Fluent in Spanish and English.
* You make people feel good - your team, guests, and colleagues alike. You make a positive impact.
* You learn quickly and adapt to SLS’s unique culture.
* You are humble and open to ideas. We leave our ego at the door and help get things done.
* You’re up for doing things differently and trying (almost) everything once.
* You want to be part of a team that works hard, supports each other, and has fun along the way.
Additional Information
What's in it for you...
* The opportunity to be part of an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
* The chance to challenge the norm and work in an environment that is both creative and rewarding.
* Become part of a team that’s very passionate about creating great hospitality experiences.
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