**Your mission**:We are on the lookout for an experienced, people-centric **VIP Manager** to lead the way in building and maintaining strong, lasting relationships with our most valued players. Your mission will be to be the face of the brand for high-value customers, offering a tailored, white-glove service that increases loyalty, drives lifetime value (LTV), and enhances the overall player experience.**What We’re Looking For**:- 3+ years of experience in VIP or Account Management in iGaming, online entertainment, or luxury customer service.- Strong understanding of player behaviour and KPIs like LTV, ARPU, CLV, retention rates, etc.- Excellent communication skills in Spanish (English and/or Portuguese is a plus).- Natural relationship-builder with emotional intelligence and a commercial mindset.- Comfortable with CRM tools, segmentation, and campaign analysis.- Self-driven, strategic thinker with a "player-first" approach.- Willing to travel occasionally for events or player meetups (if applicable).**Your profile**:- ** Own the VIP Strategy** - Build and manage the full VIP program from onboarding to retention and reactivation, tailored to LATAM and integral markets.- ** Data-Driven Personalisation** - Use player data and insights (LTV, ARPU, activity patterns) to offer personalised promotions and rewards.- ** Retention & Reactivation** - Proactively manage churn and drive reactivation through timely outreach and player-first service.- ** Cross-Team Collaboration** - Work closely with CRM, Product, Compliance, and Customer Support to align experiences and messaging.- ** VIP Campaigns & Events** - Plan exclusive events (online and offline), personalised gifts, and promotions to delight our top-tier players.- ** Feedback Loop** - Act as the voice of the customer, sharing insights and suggestions to improve our product and player journey.**Why work with us?**:- Be part of an **exciting scale-up environment**:- ** Flat structure** with fast decision-making- ** Creative freedom** and responsibility from day one- ** Office in a stunning location near the coast**:- ** Team events, private healthcare, and well-being perks**:- Work with **passionate industry leaders on ambitious projects****About us**:**Who is Blue Bull Tech?**:Blue Bull Technology is a bold, fast-growing iGaming and digital marketing venture based in Southern Spain, with a strong and expanding presence across LATAM markets.**We Combine**:- Data-driven strategy- Creative storytelling- Performance technology...To drive player engagement and business growth.**Our Vision**:To become the leading digital force in iGaming and customer acquisition, known for fearless creativity and measurable results.**Our Mission**:To engage, retain, and excite players with personalised, innovative campaigns that make every experience count.**What We Do**:- Managed Services- LatAm-first- Global-ready- Fully Platform AgnosticWe integrate seamlessly with your tech stack—no matter the platform—and act as an extension of your team.**Our Core Services**:- ** 360° Marketing Management**: From strategy to execution: digital, affiliate, retention, and cross-channel campaigns.- ** Promotions & Campaigns**: Custom calendars, daily/weekly/monthly promos, cash-back, and tournaments.- ** Social Media & Content**: Multilingual calendars, creative design, community engagement, and influencer outreach.- ** Casino & Sportsbook Operations**: Game releases, odds management, lobby curation, bonus setup, and player segmentation.- ** Front-End & Web Management**: UX optimisation, landing page creation, banner design, SEO, and real-time site updates.Whether you’re scaling fast or need expert backup, **Blue Bull Tech** delivers agile, bold, and battle-tested solutions that help you grow.**Watch Us in Action**: