Join to apply for the E-commerce Business Owner role at LEVEL Airlines.
LEVEL is a long-haul airline based in Barcelona and part of the IAG group. The company is customer-centric and places a strong emphasis on values such as commitment, an open attitude, a constant drive for improvement, and making travel easy for their customers. With a focus on providing an exceptional customer experience, LEVEL is committed to delivering top‑notch service and exceeding the expectations of their passengers.
Job Purpose
LEVEL is looking to incorporate an E-commerce Business Owner for its direct channel, flylevel.com, responsible for leading the commercial performance of the web platform from a business perspective. The role monitors conversion, passenger contribution, revenue generation and funnel behaviour, identifying risks and opportunities across markets, routes and devices. The E-commerce Business Owner partners with UX/UI and Digital Insights colleagues to translate performance metrics into business results, and business needs into actionable digital improvements, supporting both booking and post‑booking journeys (including online check‑in). The role requires a strong analytical mindset, e‑commerce experience and a proactive approach to drive initiatives forward based on impact and effort. The position reports to the Head of Ecommerce, collaborating closely with Analytics, UX/UI, Revenue Management, Marketing, Payments, Digital and the Business Channel Owner.
Main Accountabilities
* E‑commerce Leadership: Partner closely with UX/UI, Product Owners, Analytics and the Head of e‑Commerce to execute the initiatives you have prioritised based on impact, ensuring alignment, feasibility and effective delivery of developments.
* Business Results: Analyse and report weekly and monthly KPIs (conversion, passengers, revenue, yield and funnel progression) to identify trends, opportunities and risks across routes and markets.
* Roadmap Ownership: Define and drive the business roadmap for flylevel.com, outlining clear actions to increase revenue generation, channel performance and commercial relevance.
* Conversion Optimisation: Define and lead the conversion optimisation roadmap across booking and post‑booking flows, prioritising actions based on impact and expected performance uplift.
* Delivery Support: Translate prioritised business actions into detailed requirements, resolving questions during refinement sessions to ensure smooth execution of the e‑commerce business roadmap.
Main Skills
* Data‑driven & Analytical Skills: Strong ability to convert performance data into actionable insights and prioritise backlog items based on estimated impact.
* Digital Business Mindset: Deep understanding of airline booking flows, post‑booking journeys and how new features influence performance.
* Communication Skills: Ability to collaborate with diverse stakeholders and influence priorities effectively.
* CRO Knowledge: Experience with dashboarding, A/B testing, personalisation, heatmaps, analytics, SEO principles and digital optimisation frameworks.
* Benchmark & Best Practices: Continuous awareness of digital trends, competitor features and industry innovations to identify opportunities that could improve conversion and customer experience.
* Background: Proven experience in e‑commerce, digital performance, CRO, product ownership or commercial digital roles.
Education
Graduated in business administration, digital product management, engineering or a related field.
Experience
4+ years of experience in e‑commerce, digital performance, CRO or business ownership, ideally in travel, OTA, airline or digital‑first environments.
Languages
Fluent in English and Spanish.
Location
Viladecans-Barcelona.
Benefits
* Staff travel – Enjoy discounted flights with LEVEL.
* Flex Benefits – Flexible benefits available for services such as meals, transport, childcare, training and health insurance.
* Employee Cafeteria & Canteen – Start your day right with a delicious breakfast, quick snack during breaks, or choose from a variety of enticing menu options at special prices.
* Gym Discount – Access a discount on gym membership to enjoy facilities, fitness classes, a nutritionist, etc.
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