Client:
Location:
madrid, Spain
Job Category:
Other
-
EU work permit required:
Yes
Job Reference:
60365644656698982432460
Job Views:
1
Posted:
23.07.2025
Expiry Date:
06.09.2025
Job Description:
A family-owned company, bioMérieux has grown to become **a world leader in the field of in vitro diagnostics**. For 60 years and across the world, we have imagined and developed **innovative diagnostics solutions** to **improve public health**. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.Come and join a family-owned global company with a long-term vision, and a human-centered culture.As Planner & Scheduler you will be the interface between Support Center & Field Service activities. You will be responsible for updating and monitoring the field agents resources capacity, schedule in an accurate manner, with proper urgency assessment, considering spare parts supply constraints.**What will be your missions?**- Optimize service and support planning, assignment and dispatching- Update and manage the service schedule in a timely and accurate manner- Plan and communicate on assignments in advance- Assign and dispatch field agents with the right skills to a work order, in alignment with service levels and severity- Ensure and check if field agents are equipped with required parts to perform field service visits- Inform customers and confirms appointments- Coordinate, communicate and work cross functionally with service teams to coordinate all types of field activities.- Identify resource needs/shortage/excess, complex tasks combining long term planning activities, initiate process & KPI improvement.- Work closely with supply chain to provide input for spare parts planning, orders and delivery.- Inform stakeholders about any unplanned activity.**Who are you?**- Bachelor/Master in Supply and Planning, project management and minimum 3 years on customer service support activities- Desirable basic technical knowledge in biology, instruments and software, reagents and consumables- IT skills : Pack Office, highly proficient in CRM and SAP- Communicate easily and team player- Assertive with internal and external stakeholders- Ability to work in full autonomy and make decision- Act proactively, manage stressful situation and able to manage uncertainty- Work in a project mode within a given timeline
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