Field Service Technician work focuses on installing, configuring, calibrating, and repairing technical products and systems at customer field locations.
Madrid Area
Aufgaben- Responsibilities
- Preventative & corrective maintenance of Kardex systems & solutions
- Complete jobs in a timely manner according to set quality standards
- Customer training (Operator, Health & Safety, Maintenance etc.)
- Generate leads
- Administrative management tasks (reporting, personal spare parts inventory, etc.)
- Provide remote diagnostics (via phone or remote connection)
- On-call service to customers
- PLC troubleshooting & diagnostics
- Basic Software troubleshooting
- Understand, promote and advise on Kardex Remstar products and services
- Main Accountabilities
- Adhere to local Health and safety regulations
- Positively represent the company with all external & internal stakeholders
- Contribute to the performance of the team by displaying a positive and enthusiastic attitude, showing support and involvement in all activities
- Ensure all customer feedback is recorded in a structured and professional manner to support our continuous improvement culture
- Support the growth of Kardex Remstar by promoting a positive and professional image of our business at all times
- Act as a trusted advisor
Profil- Training/Education
- Good general standard of education
- Mechanic/ Electronic / Electrical degree / training
- CompTIA A+ of similar experienceProfessional Experience- Experience in field customer service
- Familiar with diagnostic methods
- Basic computer skills
- Technical / mechanical / electronic experience
- Experience with interfacing and integrating of mechatronic machines into software systems like warehouse management and ERP
- Experience in industrial communication (Field bus, Ethernet, etc.)
- Experience with onsite health and safetyLeadership/Other- Excellent communication skills
- Customer oriented
- Confident, strong assertive team player
- Good interpersonal skills
- Ambitious and looking for growth
- Willingness to travel
- Service mindedEnglish language CEFR Level B1 (intermediate), senior Level B2 (upper intermediate)- German/other languages are valued
- Local language proficiency
- Mechanic / Electronic Training
- Familiar with diagnostic methods / Methodological skills
- Basic computer skills
- PLC troubleshooting
- Electrical & Electronic troubleshooting
- Basic software programming knowledge
- Logistics knowledge/ experience is a plus
- Ability to work at height
- Willingness to travel
- Car license