What is Exoticca?
Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.
We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.
What do we do?
As a GDS Specialist at Exoticca’s Flight Operations team, you will be responsible for assisting our travel operations teams with daily tasks. You will:
* Handle and support Travel Operations tasks such as flight changes, cancellations, and refunds;
* Manage, escalate, and follow-up on GDS issues and cases;
* Deal with negotiated rates and advanced refunds in GDS;
* Work directly with land suppliers for pre- and post-booking requests.
Required skills include fluent communication in English (additional languages like French or Spanish are a plus), strong knowledge of Amadeus Flights / GDS, proven experience with negotiated fares and commissions in GDS, and the ability to plan, multitask, and manage time effectively. Flexibility and adaptability to work in rotating schedules, including evenings, weekends, and holidays, are essential.
Preferred Qualifications:
A minimum of 2 years of experience in customer support within the travel industry, preferably including flights, and a proven record in fast-growing environments. Candidates should demonstrate adaptability, problem-solving skills, and a fast-learning attitude.
We offer a competitive compensation package aligned with responsibilities and experience, including flexible benefits for diet, transportation, and private health insurance with Cobee. Our hybrid work model includes offices in Barcelona, a permanent contract from the start, travel packages at reduced prices, referral bonuses, unlimited coffee, team lunches, English lessons, bi-annual company parties, and the opportunity to be part of a fun, motivated multicultural team within a rapidly growing organization.
Join Exoticca and play a pivotal role in creating life milestones through unforgettable travel experiences! This is an opportunity to shape the future of a dynamic and innovative travel brand globally.
Exoticca is an equal opportunity employer. Diversity and inclusiveness are core values. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other protected status under applicable law.
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