CRM, Customer Success & Marketing Automation Associate – Mautic Specialist
(Remote - CET ± 4 h)
This hybrid role combines hands-on expertise in Mautic with multichannel campaigns and Customer Success coordination across clients, internal developers, and the CEO.
You will act as both the technical marketing operator ensuring campaigns run smoothly and the face of daily value delivery for our managed deliverability and profitability-focused ESP offering.
Key Responsibilities
* Technical Operations & Analytics
* Manage the Mautic stack – installations, upgrades, plugins, security.
* Access servers via SSH to audit and optimize cron jobs (segments, campaigns, webhooks, backups) with Dev-OP.
* Identify and fix misconfigurations like duplicate triggers or missing workers.
* Run SQL queries on Amazon Athena to validate KPIs and generate ad-hoc reports.
* Monitor deliverability using tools like InboxTracker, Litmus, and MXToolBox, maintaining inbox placement >95%.
* Integrate Mautic with client websites, e-commerce, CDP, BI, and ad platforms via API/Webhooks.
* Customer Success & Coordination
* Act as the primary success contact for assigned accounts: schedule stand-ups, gather requirements, translate into tickets, track SLAs.
* Coordinate hand-offs between dev team, yourself, CEO/PM, and clients; ensure clarity on expectations, blockers, and ETAs.
* Present weekly performance reports highlighting growth metrics and next steps.
* Gather feedback and translate it into backlog items or optimization ideas.
* Project Prioritization & Growth
* Co-own JIRA boards with the CEO; prioritize tasks to maximize ROI.
* Run mini-experiments (e.g., subject-line tests, new segments) and measure their impact.
* Identify and scope new potential clients fitting the 10 MM+ emails/month profile.
Traits & Skills We Value
* 2–4 years CRM/Marketing Automation experience, with at least 1 year as the primary Mautic owner.
* Proficiency in SQL, especially on Amazon Athena (window functions, partitions, cost control). LLM assistance is acceptable.
* Linux CLI skills: cron, log grep, bash scripting, with LLM support but responsible use.
* Ability to explain technical concepts like DNS vs DKIM to marketers and trade-offs to executives.
* Strong project management skills: attention to detail, tidy Kanban, clear definition of done.
* Kaizen mindset & frugality: quick iteration, delivering value with lean resources.
* Mastery of AI tools (ChatGPT, Copilot) for rapid drafts and queries.
* Bonus skills: Experience with Optimove, Bird.com, Klaviyo, Braze, or Iterable; proficiency in French is a plus.
* Alignment with Amazon Leadership Principles.
Stack at a Glance
* Layer: Tech, ESP/MAM (Mautic v5.2.3+), SparkPost MTA, Amazon SES or qMail
* Data: AWS S3, Athena, Tableau
* Infra: AWS, Contabo, Airflow, Ubuntu 22, CloudWatch, Bitbucket/GitHub
* Tools: InboxTracker, Litmus, MXToolBox, HetrixTools, EmailOnAcid, ChatGPT, Abacus.AI
What We Offer
* Remote-first (CET ± 4 h) with flexible schedule.
* Full-time or part-time; competitive salary + performance bonus + potential stock options.
* Impact on brands sending 10+ MM emails/month.
* Accelerated learning in deliverability, data, CS, and AI-driven content.
* Join a high-ownership, continuous learning team committed to sanity and value creation.
Success in 30 / 60 / 90 Days
* 30 Days: Set up a new sending domain for an existing client, including DNS, warm-up, SES credentials, Mautic settings, and documentation.
* 60 Days: Lead Customer Success for a comprehensive client, with four weeks of growth in key metrics, weekly syncs, proactive issue resolution.
* 90 Days: Manage three clients end-to-end with minimal CEO intervention and proactively source a new customer.
Ready to Apply?
Send your CV along with:
* A link to a 3-minute video (Loom or similar) showcasing a successful Mautic or Athena project you led.
* An Athena query example counting unique bounced emails in the last 24 hours.
* A snippet of cron jobs you have optimized or added.
If selected, we will arrange a Google Meet interview.
About Data Innovation
We help Business, Marketing & CRM teams increase margins, traffic, revenue, and activations while reducing costs. Our stack includes Mautic, SparkPost/Amazon SES/qMail, and Tableau, enriched with advanced analytics and AI tools. Our clients include Nestlé, Brown-Forman, Tradedoubler, and various agencies and scale-ups. We are a small, high-ownership team working closely with the CEO to develop new projects, delight customers, and grow the business.
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