The IT support Engineer will provide in‑person service and support for Amazonians utilizing AV/VC systems for events, meetings, and other needs. Working with on‑premise IT technicians, contractors, and integrators, the Engineer troubleshoots complex integrated AV systems, resolves issues, and guides peers and non‑technical staff in implementing workarounds.
In addition, the Engineer will render in‑person support for fellow Amazonians and carry out infrastructure‑related tasks such as executing MCMs.
Key Job Responsibilities
On‑site troubleshooting of AV systems, particularly complex integrated systems such as large conference rooms, training rooms, executive rooms, and bespoke or legacy systems.
Working with on‑premise IT technicians, contractors and integrators through troubleshooting and repair procedures.
Communicating with manufacturers and vendors to arrange repair or RMA of faulty equipment and managing local inventory.
Working closely with partner teams including AV hardware deployment, AV Escalation and MeetEx to drive continuous improvement of the customer experience.
Maintaining communication with customers and stakeholders, informing them of incident progress via thorough ticket documentation and the use of Standard Operating Procedures (SOPs).
Performing appearance and preventive maintenance visits to conference rooms (VC connections, wires, peripherals, speakers).
Collaborating on technical documentation and SOPs, incorporating field learnings and customer feedback.
Daily travel between sites (required); occasional after‑hours work may be required.
A day in the life
The successful AV Support Engineer will be customer‑focused and motivated by team success. They will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of urgent requests and ambiguity. They will be committed, flexible, and have demonstrated the ability to maintain high levels of productivity while working independently with minimal supervision. They will demonstrate strong initiative and genuine curiosity.
Basic Qualifications
1+ years of corporate setting Windows, Mac, or Linux operating systems support experience.
Experience troubleshooting integrated and interdependent computer systems.
Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.
Preferred Qualifications
CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry‑relevant certifications.
Experience in a dynamic environment with a high degree of customer service.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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