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Patient Management Technical Consultant - Cardiac Rhythm Management, Madrid
Client:
Medtronic
Location:
Madrid, Spain
Job Category:
Other
EU work permit required:
Yes
Job Views:
2
Posted:
25.04.2025
Expiry Date:
09.06.2025
Job Description:
Careers That Change Lives
As Patient Management Technical Consultant for Cardiac Rhythm Management (CRM), you will provide daily interactions with the field through digital health capabilities, providing cardiac patient management solutions of Medtronic CRM Spain Organization.
The organization of Patient Management focuses on building an agile ecosystem integrated by programmers for implantable cardiac devices, remote monitoring network, and patient management services that empower healthcare providers and patients with actionable insights, elevating the standard of care throughout the patient journey with an implantable cardiac device.
You will work closely with the local CRM Country Field organization at customer sites in Spain and connect with Customer IT Stakeholders in the Hospitals to align on implementation, connectivity, deploy, and train the customers on the Patient Management Solutions portfolio.
You will execute local business plans, coordinated by Patient Management with the CRM OU and SHQ Tolochenaz organization, to achieve full target account deployment of the SmartSync Solution in hospitals.
A Day in the Life
• Connect and build partnerships with the local Country CRM Field Team in Spain and EMEA.
• Take responsibility for the implementation of Hardware, Software, and connectivity at Customer Sites, connecting with IT Stakeholders in the Hospitals, clarifying and overcoming any technical issues and creating a plan for implementation with the CRM Field team.
• Support IT Stakeholders with any technical questions and test connectivity in the Hospitals; Wi-Fi & data sharing.
• Validate the installed or delivered SmartSync Device Manager solution and implement printing functionality.
• Deliver Customer technical training face-to-face or remotely.
• Support Go-live and ensure project plans and KPI’s are updated, along with ordering & contracting processes together with the local CRM Field Team.
• Work closely with SHQ & Country CRM Field Team to drive account project plans and ensure account target pipeline is planned and phased.
• Build relationships with target accounts, understand their needs and priorities, and support the local Field Team to identify new business opportunities.
• Coordinate internally to ensure a smooth deployment and ongoing support handover to Tech Services EOC, ensuring that planned business outcomes are met for the customer and Medtronic.
• Manage existing clients through the full implementation process to go-live, ensuring satisfaction and full system usability & availability.
Must Haves
• At least 3-5 years of experience in an IT Consultancy, Implementation, or IT Support role, ideally with experience in a healthcare/hospital environment.
• Good understanding of IT Infrastructure, Security, and Data Privacy requirements in a regulated environment.
• Training experience of non-technical & technical customers.
• Bachelor’s degree or similar education.
• Fluency in English and Spanish.
• Good skills in coordinating activities between different stakeholders and building relationships with ‘soft’ skills.
• Effective in time management and prioritization management.
• Strong problem-solving and analytical skills, including the ability to work through details.
• Effective communication and presentation skills.
• Client focus, influencer, thought partner, and negotiator.
• Ability to develop and foster business relationships with continuously changing stakeholder groups inside key customers’ organizations.
Nice to Haves
• Track record of delivering or supporting IT Infrastructure in Hospitals.
• Project Management skills.
• Experience as an IT Consultant and/or Pre-Sales.
• Experience using CRM-systems and Service Support platforms.
We Offer
We offer a competitive salary and benefits package to all our employees:
• Flexible working environment.
• Annual Incentive Plan % depending on company results.
• Pension scheme and group discount on healthcare insurance.
• Training possibilities via Cornerstone /Skills Lab.
• Employee Assistance Program and Recognize! (Our global recognition program).
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