At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.
Our operations help everything to come together at Amazon. Our Sr Operations Managers are responsible for all safety, budgetary, people development and operations objectives for an entire Fulfillment Site. Responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the site.
Key job responsibilities
Own and deliver the operational budget for the whole FC, including safety, productivity, financial planning, labor planning, and operational goals
Provide strategic level/long-term planning (3, 6, and 12 months out) including labor planning, rate forecasting, and peak season planning
Set clear goals and expectations for Operations and Area Managers
Measure performance, provides feedback, and holds leaders accountable
Drive creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the SC to meet and exceed business plan
Leverage the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area
Take proactive steps to ensure that best practices are shared across all departments, shifts and among the network
Work closely with support staff (HR, Finance, Facilities, Safety, IT and other Site Leaders/General Managers) to build and secure support and resources for projects and initiatives, as well as providing needed support and resources for other network initiatives
BASIC QUALIFICATIONS
A completed Bachelor’s Degree from an accredited university
English and Spanish fluent
6+ years of direct management experience, including a salaried workforce, in a manufacturing, production, distribution, or logistics environment
6+ years Experience with performance metrics, process improvement, and Lean methodologies
6+ years Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations
Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays
PREFERRED QUALIFICATIONS
Degree in Engineering, Operations or related technical field; MBA or Master’s degree preferred
Ability to handle changing priorities and use good judgment in stressful situation
Interest in long-term career development through assignments in multiple buildings across the nation
Prior leadership development training or participation
Track record of effectively leading an operation comprising both salaried and hourly staff of at least 100
Demonstrated ability to successfully develop others into higher levels of leadership in an organization
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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