Customer Service & Reception Assistant
We are looking for a highly motivated and detail-oriented full-time Customer Service & Reception Assistant. This dual role is key to ensuring a smooth customer experience across our eCommerce channels and creating a welcoming and professional first impression at our headquarters.KEY RESPONSIBILITIES
Customer Service & eCommerce
Monitor sales through our logistics system.Respond quickly and professionally to customer inquiries via email, social networks, or other channels.Resolve incidents related to orders, shipments, returns, or product information.Coordinate with logistics operators and internal teams to ensure efficient delivery.Assist in the preparation of sales reports, order summaries, and customer account analysis.Collect and transmit customer feedback to improve service and detect recurring issues.Assist in uploading and updating products (descriptions, prices, images).Support promotional campaigns, newsletters, and launches.Support web performance analysis through basic KPIs.Manage and control master data.Marketing Department Assistance
Handle social media tasks.Support management and logistics of main collections.Assist with influencer marketing management.Support briefing processes.Present looks created in photoshoots.Manage translation of various documents.Reception
Greet visitors and provide a positive welcoming experience.Receive and distribute mail and packages.Collaborate with marketing teams for timely mailings.Provide general administrative support to various departments as needed.Manage and control sample sets.PROFILE & SKILLS
Previous experience (1-2 years) in sales, sales support, or logistics, preferably in fashion or lifestyle brands.Strong organizational skills with attention to detail.Excellent communication skills and customer orientation.Good command of English;
French is a plus.Ability to manage multiple priorities in a dynamic environment.Proficient in Microsoft Office;
experience with SAP andShopify is a plus.Proactive with teamwork and problem-solving skills.Knowledge of social networks.Passion for fashion and interest in the brand universe.The Animals Observatory offers equal employment opportunities. All team members are respected and empowered, regardless of their background or identity.If you believe you are the right person to join us, please contact us. We look forward to meeting you!
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