As an Account Specialist, you will be responsible for fostering close relationships with customers by actively providing business suggestions and recommendations that help them make their businesses more profitable. You will provide customers with information related to Desigual’s products, services, promotions, sales guides (VM, KPIs, Sell-outs tools), marketing actions, and other relevant information to enable effective selling through various sales channels, thereby increasing sales and profitability for both the clients and Desigual.
Master Data: Ensure customer master data is accurate and properly maintained by setting up new accounts, updating commercial & financial information, and cancelling existing ones if needed.
What we offer you?
* 4-day work-week: we work 34 hours within a 4-day workweek to enhance creativity and work-life balance, with flexible start and finish times.
* Offices overlooking the sea: Located in Barceloneta facing the Mediterranean Sea, offering inspiring views and a healthy environment for activities like sports, biking, walking, or outdoor dining.
* Salary flexibilization options, including allocations for health insurance, transportation, childcare, and meals. Plus, daily coffee, teas, and fresh fruit.
* 50% discount on our collections.
What are we looking for?
* Bachelor's degree in Business, Marketing, or a related field (Master's degree is a plus).
* Proven experience in account management or similar roles, preferably in fashion or retail.
* Strong relationship-building and communication skills.
* Analytical mindset with data interpretation skills.
* SAP knowledge.
* Excellent verbal and written communication skills in Italian.
* Effective problem-solving skills and a proactive attitude.
Main Responsibilities
* Account Management: Manage orders and returns, process changes, and ensure timely delivery. Review and approve sales returns and discrepancies. Prepare, modify, send, and follow-up on invoices.
* Collections: Ensure invoices are paid on time, follow up on overdue payments, claim overdue amounts, and request refunds when applicable. Obtain guarantees or prepayments before shipments.
* Deliveries: Ensure on-time deliveries and fulfill payment obligations; issue proformas and follow up on past dues.
* Promotions and Marketing: Coordinate marketing campaigns for key accounts, ensuring effective brand messaging.
* Inventory Management: Monitor stock levels, collaborate with logistics and operations to ensure product availability.
* Data Analysis: Keep account information accurate, match line items, and send reconciliation statements.
* Problem Solving: Identify and resolve disputes related to commercial, financial, or logistic processes, aiming to minimize defaults and maximize overdue collections.
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