Responsibilities / Tasks
1. Manage and analyze customer requests in collaboration with local Sales, Technical Service teams and GEA Technology Centers, ensuring accurate technical scope definition for quotations.
2. Act as a technical reference for the Service Support team and customers, becoming the main technical liaison with the Technology Centers.
3. Drive the development of technical expertise and capabilities within the local service support team.
4. Prepare and oversee quotations and order confirmations, ensuring technical consistency, accuracy and commercial alignment.
5. Process and monitor orders, returns and credit notes in SAP, ensuring correct pricing and commercial conditions throughout the Order‑to‑Cash cycle.
6. Coordinate with Service Sales, Logistics, Procurement, Finance and Technical Service.
7. Support delivery, shipping and invoicing processes, managing exceptions and interacting with customers and suppliers when needed.
8. Ensure data integrity and proactive maintenance of SAP master data (customers, materials, pricing).
9. Identify process improvement opportunities and contribute to operational excellence and continuous improvement.
Your Profile / Qualifications
10. Bachelor’s Degree in Engineering (Mechanical preferred).
11. Experience in industrial or engineering environments (strong advantage).
12. Proven operational experience with SAP (quotations, order management, deliveries, returns, billing).
13. Fluent in Spanish and English; additional European languages are a strong asset.
14. Familiar with logistics and invoicing workflows.
15. High attention to detail and strong data accuracy, especially in master data management.
16. Ability to manage multiple priorities in demanding environments.
17. Strong organizational, communication and stakeholder‑management skills.
18. Customer‑centric, service‑oriented and results‑driven mindset.
We offer:
19. Attractive compensation package aligned with experience, responsibilities, and international exposure.
20. Private health insurance plan
21. Employee Assistance Program
22. Flexible working hours and a hybrid working model (up to two days per week remote).
23. 23 days of vacation per year.
24. Great work environment as part of a collaborative team
25. Continuous internal training and career development opportunities, both nationally and internationally.
26. The opportunity to join a company recognized as a Top Employer 2026.