PbWHO WE ARE /b /ppKonecta is a leading innovative global service provider in customer management, business processes and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. /ppFocusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. /ppHeadquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce. /ppbMISSION OF THE ROLE /b /ppWe are seeking a native or bilingual English speaker to join our team in Barcelona. You will work in the inbound service as a customer assistance for one of our clients. /ppRESPONSIBILITIES /ppHandle inbound customer contacts by phone or email /ppProvide professional and efficient customer support in a call center environment. /ppUnderstand customer needs and provide accurate information following procedures and guidelines. /ppResolve customer inquiries and escalate complex cases when necessary. /ppComplete tasks such as case follow-up, data entry, and request processing. /ppFollow company policies, quality standards, and data protection rules. /ppbREQUIREMENTS /b /ppNative or bilingual English speaker. /ppAvailable to work from our offices in Barcelona. /ppStrong communication skills and computer proficiency. /ppPassion for delivering outstanding customer service. /ppA proactive, solution-oriented attitude with the ability to thrive in a fast-paced environment. /ppbWHAT WE OFFER /b /ppComprehensive onboarding training, along with regular training sessions to support your professional growth. /ppAn exceptional office location offering a unique work environment with breathtaking sea views. /ppAttractive benefits: access to a discount portal for a wide range of experiences, as well as a discount on private health insurance. /ppStrong potential for career growth and advancement within our organisation. /ppWe are a company committed to equal opportunities for women and men, with a strong focus on fairness in all our positions. /ppbr/ppWe are a company committed to equal opportunities for women and men, with a strong focus on fairness in all our positions. /p