We are HCLTech, one of the fastest-growing large tech companies in the world and home to 220,000 people across 60 countries. We supercharge progress through industry-leading capabilities centered around Digital, Engineering, Cloud, and AI. Our diverse, creative, and passionate people are the driving force behind our work, consistently raising the bar for excellence. We strive to help our employees find their spark and become the best version of themselves.
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We are on the lookout for a highly talented and self-motivated Digital Customer Engagement Manager to join us on our journey in advancing the technological world through innovation and creativity.
Your Role & Responsibilities
We are searching for a Digital Customer Engagement Manager, who wants to make a real impact for our project with SAP. As a Digital Customer Engagement Manager, you will focuse on…
Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
Contributing to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES
Orchestrating the overall service/project delivery according to planned scope, budget, and milestones
Supporting in de-escalations of critical customer situations
Supporting critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
Contributing to customer release and maintenance activities
Supporting customers on technical requirements throughout their lifecycle within the SAP Enterprise
Executing and supporting problem management and continuous improvement
Contributing to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success
Supporting in reviewing account status and analysing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime.
Systematic and faster onboarding of associates: mandatory trainings documentation
Enabling continuous delta KTs on new topics and refresher sessions.
Qualifications & Experience
Technical Skill Set required to perform dCEM tasks
Technical expertise in SAP Basis area with minimum of 4+ years of experience.
Good understanding & hands-on experience required in HANA database.
Experience in SAP Upgrade & Migration (OS/DB) is mandatory.
Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus.
Hands-on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed.
Work Experiences
4+ years’ experience with multi-national software/IT organizations.
2+ Cloud knowledge (e.g. through Solution Management, Consulting and/or Delivery Program management).
2+ years of SAP Basis S/4HANA knowledge.
Required Language Thresholds:
Spanish (C2: Native-Level Fluency)
Why Us
Permanent contract;
Working hours: Monday to Friday;
Remote based in Portugal
Equality & Opportunity for All
Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.
Candidate privacy notice:
For
REWE digital Spain
, a team of almost 70 colleagues, subsidiary of REWE Group, located in the Technological Park of Andalusia (PTA) in Malaga we are looking for an
SAP Basis Administrator
. She/He will join the “ SAP ERP Platform
” who provides SAP systems for the
REWE Group
and operates them on-premise.
As the central solution provider for information and telecommunications systems we plan, develop, configure, and operate efficient systems and applications for the
REWE Group
, one of the leading trade and tourism groups in Germany and Europe with around
440,000 employees
.
You will work in a team with flat hierarchies and agile, interdisciplinary project structures. Our team of 14 is responsible, based in Germany, for the entire lifecycle of SAP systems, starting with the planning and preparation of new SAP systems, their operation, and extending to archiving and decommissioning. We are the point of contact and consultant for our internal stakeholders and always offer customized solutions.
We use the latest and most modern technologies and methods, such as S/4 HANA, BTP, Fiori and Cloud Connector, which are operated on-premise and in the future in the SAP Private Cloud (“RISE with SAP”).
What will you do
You coordinate
SAP projects
and release upgrades to promote innovation.
You plan, implement and operate our
SAP systems and SAP HANA
infrastructure with confidence and contribute your expertise.
You have no problem with
SAP basis customizing
. System availability and continuity are always at the center of your work.
You carry out
OS/DB platform
migrations and establish sustainable solutions.
You enjoy performing performance analyses and optimization measures.
As a member of an agile product team, you also continuously drive strategic topics in the sense of “inspect and adapt”.
What will you bring
First and foremost, your personality: the ability to work in a team, planning and organizational skills, as well as initiative and flexibility. Very good analytical skills round off your profile.
Degree in (business) informatics or a comparable education with an affinity for IT.
Several years of experience in
SAP Basis Administration
of
Netweaver AS ABAP & AS JAVA
.
Good Unix knowledge and experience with
DB2, SAP HANA and SAP Solution Manager
.
You are familiar with
agile working methods
and have the ability to develop creative solutions.
We consider knowledge of English to be necessary due to our internal and external interfaces in cooperation with our German Team.
Our 24/7 support requires occasional participation in our on-call duty.
Nice to have
Some experience with RISE with SAP is desirable.
What we offer
A startup-like culture with fascinating opportunities, combined with the security of being part of a major corporate force in the REWE Group.
Challenging tasks but also a tech playground.
Work in a modern office, fostering creativity, collaboration, and agility.
A flexible, autonomous work environment where your ideas will contribute to our collective success.
Open communication culture in an international environment with steady growth, and more to come!
Hybrid work and flexible working time
Company benefits for a private health insurance
Ticket Restaurant
Professional development opportunities: English/German courses available
Further IT education/trainings.
Birthday day - off
What are you waiting for? Our expansion in Spain is an invitation for you to shape the future for millions of customers – every day. Join us as we pioneer nearshore activities and write the next chapter of our digital conquest. Ready to redefine digital retail? ¡Vámonos!
Find your place at the Home of IT.
Apply now in English with your salary expectations.
Every person is different. We appreciate that. We appreciate and embrace all aspects of diversity and differentness – in technology and tools, languages and software, cooperation, and collaboration. xpzdshu
Data protection information for your online application on our website
Remoto 100%
Senior Sap Basis Expert
31005 Pamplona Luxoft Spain
Hoy
Experienced SAP Basis Expert needed to manage, maintain, and optimize SAP landscapes, including system administration, database management, and cloud integration.
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