Identity & Access Management Support Engineer Omada (m/f/d)
We are looking for an Identity and Access Management Support Engineer (m/f/d) to join our Managed Services Europe team in Barcelona or remote in Spain .
In this role, you will provide both 2nd and 3rd level support for IAM platforms based on Omada Identity. You will manage day-to-day support operations, troubleshoot technical issues, implement fixes and enhancements, and contribute to the continuous improvement and stability of our customers' IAM systems.
Duties and Responsibilities
* Operate and support Omada Identity solutions in complex, customized enterprise environments
* Provide 2nd and 3rd level support, resolving access issues, provisioning errors, and platform-related incidents
* Proactively monitor system health, workflows, and integrations ;
identify and resolve issues before impact
* Work with the Omada Role Engine to manage and improve role models, policies, and governance processes
* Use Microsoft SQL Server to analyze IAM data, create reports, and support integration and automation tasks
* Collaborate with customer teams to optimize IAM operations, implement changes, and ensure stability
* Maintain technical documentation, process flows, and contribute to internal knowledge sharing
Skills and Experience
* Degree in Computer Science, Information Security, or a related field
* Solid experience in Identity & Access Management, particularly with Omada Identity
* Hands-on experience with the Role Engine and role-based access control (RBAC) concepts
* Proficient in Microsoft SQL Server for reporting, analysis, and data troubleshooting
* Strong analytical skills and a proactive, customer-oriented mindset
* Familiarity with Active Directory, LDAP, SAML, SCIM, and web service integration
* English fluency required;
German language skills and Omada certifications are a plus
What We Offer
* 30 days of vacation as well as a flextime model and the option to work from your home office, promoting work-life balance
* High-quality equipment of your choice - whether Apple or Windows, you decide
* A 3-day bootcamp for comprehensive training in IAM and cutting-edge technologies for a successful new start with us
* iC Consult University - our comprehensive onboarding program accompanies you on your individual induction path with training modules, mentoring programs and events
* Support for your personal and professional training, including access to internal programs, along with 10 days per year for your chosen development activities
* Enjoy the benefits of a personal coach, restaurant ticket and comprehensive health insurance
* Employee discounts on products and services from well-known suppliers
* Regular team and company events in a relaxed atmosphere to strengthen the corporate culture
* A workplace with flat hierarchies, short decision-making paths, and a high degree of personal responsibility, providing substantial decision-making freedom
Interested?
We are happy to answer your questions and look forward to getting in touch with you soon! Send your application documents with the reference number SEOM-1108-LI, including salary requirement and potential starting date, to
iC Consult is the trusted partner of choice for Identity Security. Our team of over 850 experts is committed to delivering next-level solutions tailored to the unique needs of our clients worldwide.
We are an equal opportunities employer and welcome applications from all qualified candidates. Diversity in all dimensions is very important to our teams.
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