OSF Digital is a leading digital transformation firm with a global footprint in 30+ countries and 2000+ employees. Our passion is helping businesses leverage commerce, marketing, sales, service, analytics, loyalty, and digital experience solutions. With rapidly growing, global expertise in enterprise-connected commerce, OSF seamlessly guides brands throughout their entire digital transformation journey. Every day, we work with the largest and most well-known firms across the globe; and every day, we create meaningful customer experiences. When we unite as one team and pursue one shared vision, we can revolutionize how our customers work.
Key Responsibilities
Engage with clients to understand their business processes and identify specific needs for Salesforce Core solutions, including Sales Cloud, Service Cloud, and Experience Cloud
Analyze client requirements and business challenges to recommend additional Salesforce solutions
Provide expertise on Salesforce Core functionality, features, and potential limitations, including flow and AI. Design and present Salesforce Core solutions to stakeholders, clearly articulating the benefits and strategic fit
Collaborate with Salesforce developers and other IT professionals to ensure accurate implementation of chosen Salesforce Core solutions, including integration with third-party applications
Oversee the customization and configuration of Salesforce Core to meet client specifications.
Conduct training sessions and workshops for clients to facilitate effective adoption of Salesforce Core
Provide ongoing support and advice to clients, including troubleshooting and optimization of applications
Competencies
Proven experience as a Consultant, Business Analyst, or similar role on the Salesforce Core platform
Ability to advise customers on their CRM journey, providing best practices both by own experience and salesforce bet practices
Familiarity with software deployment and project lifecycle management within the Salesforce ecosystem
Relevant certifications in Salesforce Core, consulting, or project management (e.g., Sales, Service, Data Cloud, Experience or Industry specific, PMP)
Expertise in Salesforce Core functionality, including Sales Cloud, Service Cloud
Ability to translate complex technical information into understandable terms for non-technical clients. Strong organizational skills with the ability to manage multiple clients or projects simultaneously
Fluency in German is mandatory
OSF Digital is proud to be an equal opportunity employer, where you can bring your whole self to work. Join an inclusive and passionate community of professionals who help bring about digital transformation for businesses around the world. At OSF Digital, we welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, color, religion, national origin, age, marital status, or any other protected category in any of the jurisdictions in which we conduct business. Explore our opportunities and join us on an amazing journey!