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Customer Service Representative Italian
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Customer Service Representative Italian
role at
CotyLocation:
Barcelona, Spain
The Customer Service Representative is the primary contact for customers, providing outstanding support and resolving inquiries with efficiency and professionalism. In this role, you will address a variety of customer needs, such as providing product information, troubleshooting issues, and managing service requests, all while ensuring clear and effective communication. Working closely with cross-functional teams, you’ll play a vital role in fostering customer satisfaction and loyalty by upholding service level agreements and company guidelines.
Your main focus:
Customer Interaction and Resolution:
Act as the first point of contact for customer and commercial care, providing prompt and professional support across multiple communication channels (phone, email, chat, etc.).Order Management:
Handle all types of customer orders from placement to invoicing, ensuring accuracy and efficiency. Manage order rescheduling, back-order management, and invoicing (EDI, PDF, or mail).Collaboration with Internal Teams:
Work closely with Shared Service Center (SSC) Credit Management to address blocked orders, Planning and Logistics to meet requested delivery dates, and Transportation teams to track deliveries. Provide valuable order and volume insights to these departments.Customer Communication:
Deliver clear and accurate information to customers regarding orders, delivery statuses, invoices, product availability, pricing discrepancies, and claims. Maintain the company’s tone and customer experience standards while adapting to customer-specific needs.Returns and Refusals:
Manage returns and refusals, including analysis, approval coordination, and processing with the SSC.Issue Resolution and Escalation:
Troubleshoot and resolve customer issues efficiently, escalating complex cases to the CS Operations Manager when required.Audit Support and Compliance:
Provide support for daily, monthly, and yearly audit checks (e.G., OTC22, OTC50), ensuring compliance with company policies and standards.
Working for Coty means constant opportunities and change. You will be managing a lot of things at the same time, but this is also what makes it exciting!
The Customer Services Representative will liaise with various stakeholders, such as:
BU CS Operations ManagerBU Sales representativesBU Supply planningLogistics & transportationCustomersMaster data analystsSSC
YOU ARE A COTY FIT
You have strong problem solving skills and have the ability to think quickly & resolve issues effectively. As a Customer Services Representative, you get energy from working in a fast-paced, diverse, and challenging environment.
Other than that, we are looking for candidates who:
Have a high school diploma or equivalent (required)Bachelors degree in a relevant field (preferred)1-3 years experience in a customer service, support or call centre roleKnowledge & technical understanding of SAP for Order ProcessingExperience with CRM tools (e.G., Salesforce, Zendesk) will be a plusBasic fluency/proficiency in English and proficient or native in ItalianGood communication & interpersonal skillsStrong MS office skills, especially MS ExcelMultitasking ability, with excellent time management and organizational skills
Our Benefits
As our Customer Services Representative, some of the benefits you will receive are:
Competitive remuneration and perks will be matched with your experience and knowledge.Ticket restaurant (daily diet for meals)Company products / Access to the company shopLife and accident insurance
RECRUITMENT PROCESS
A screening call with the recruitersA first online/in-person interview with hiring managersA second interview (optionally)Feedback, verbal offerHiring
About Coty
Coty is one of the world’s largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skincare, and body care. At Coty, we celebrate the entire human kaleidoscope and cultivate a culture of fearless kindness. Therefore, we are proud to be an equal opportunities employer. We do not discriminate against any candidate or employee and strive to be an open, inclusive and diverse workplace where all employees can be their authentic self. Join us in making over the world of beauty! For additional information about Coty Inc., please visit www.Coty.Com/your-career.Seniority level
Seniority level Mid-Senior levelEmployment type
Employment type OtherJob function
Job function Supply Chain, Administrative, and Customer ServiceIndustries Personal Care Product ManufacturingReferrals increase your chances of interviewing at Coty by 2xGet notified about new Customer Service Representative jobs in
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