Associate Director - IT Business Partner (Customer to invoice - C2I)
Job ID REQ-10048445 | May 13, 2025 | Spain
Summary
Novartis cannot offer relocation support for this role. Please only apply if this location is accessible for you.
The Strategic Business Partner for Customer to Invoice (C2I) plays a crucial role in translating business demands into effective business cases and project charters. This role collaborates with other IT functions to ensure quality service delivery to stakeholders. The individual contributes to the organization’s strategy by developing technology roadmaps, discovering and delivering solutions, managing operations, and handling risks and relationships. Acting as the strategic partner for the C2I Global Process Owner, this role ensures their priorities are effectively addressed. Additionally, the role supports Global Process Owners in identifying opportunities for process standardization, automation, and effective portfolio management.
About the Role
Key Responsibilities:
* Implement and drive CAB (Change Advisory Board for C2I - Customer to Invoice).
* Support the Global Product Owner Organization in establishing robust global governance and streamlining the end-to-end C2I process.
* Create a global technology roadmap, understand the maturity of technologies in use, and manage their lifecycle, including retiring obsolete tools/applications, managing upgrades/replacements, and license management to ensure stability and usability.
* Accountable for program, project, and product delivery supporting business transformation programs enabled by technology, co-owning transformation outcomes.
* Manage relationships with key stakeholders, identify local regulations impacting the process, and align activities across functions and regions.
* Ensure operational stability while proactively driving continuous improvement through standardization, simplification, and automation.
* Manage demands, conduct service review meetings, handle escalations, and deliver projects and enhancements with quality, cost-efficiency, and timeliness.
* Collaborate with other IT teams (Finance, Supply Chain, etc.) and business stakeholders to control dependencies, especially during global ERP rollouts, avoiding impacts on core processes.
* Serve as a key business partner for business continuity, acting as a point of escalation, reviewing issues, and promoting alignment.
Commitment to Diversity & Inclusion:
We are committed to building an inclusive work environment and diverse teams that reflect the patients and communities we serve.
What you’ll bring to the role:
* Minimum 5 years' experience in S4/HANA and the ability to influence without authority.
* Solid knowledge of Customer to Invoice processes (Vistex, Billing, Contract Management, Order Management, CRM, Pricing).
* Experience within the pharmaceutical industry and managing cross-functional teams and stakeholders.
* Track record of delivering global solutions at scale within a matrix environment.
Join our Novartis Network:
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Accessibility and accommodation:
Novartis is committed to providing reasonable accommodations. If needed, please send an email with your request, contact information, and the job requisition number.
Why Novartis:
Helping people with disease and their families takes more than science. It takes a community of passionate people like you. Collaborate, support, and inspire each other to achieve breakthroughs that change patients’ lives. Create a brighter future together.
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