Position: Survey Administrator – Part Time
Job Description
The primary objective of the Phone /Survey Administrator is executing on surveys conducted over the phone with the aim of maintaining and exceeding company response rate thresholds by:
- Conducting surveys with potential homebuyers and homeowners on the phone for all North American clients
- Capturing responses accurately in our systems
- Communicate trends and exceptions internally
- Participating in monthly meetings
- Making ongoing recommendations for improvements
Required Skills
- Exceptional customer service skills and telephone manner
- Highly organized and systematic approach
- Comfortable and efficient with computer systems, including MS Excel and Word
- Self-reliant and works well independently
- Team player
Job Requirements
-Post graduate studies
-Minimum 1 year of customer service experience
- Excellent written and verbal communication skills
- Proven self-motivated individual who shows perseverance and can overcome objections and handle challenging customer disputes over the phone
- Proven ability to learn quickly
- Must have excellent organization and time management skills with the ability to prioritize.
Salary Range (Ontario & BC Only):
The estimated base salary range for this role is CAD$ CAD$26.40 per hour. We include salary ranges in job postings only where required by applicable pay transparency laws, based on the jurisdictions in which the role may be performed. The posted range is a good faith estimate and reflects factors that are subject to change. Final offer amounts may vary based on job-related factors, including work location, candidate experience and expertise, and other relevant considerations.We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at
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