Philips Madrid, Community of Madrid, Spain
Customer Fulfillment Manager
You will be part of the European Customer Fulfillment team and report to the Customer Fulfillment Lead Europe, working closely with the Supply Chain Business Partner Iberia
Job Description
Customer Fulfillment Manager
You will be part of the European Customer Fulfillment team and report to the Customer Fulfillment Lead Europe, working closely with the Supply Chain Business Partner Iberia
Your Role
* Daily monitoring of orders for local escalations within the zone.
* Ensuring on-time and complete deliveries, from order receipt through allocation to final delivery and potential returns. (Always in collaboration with GBS)
* Supporting in performance management using defined KPIs/daily management, as well as initiating corrective actions (problem solving)
* Escalating to the Supply Chain Business Partner if necessary.
* Resolving order processing issues in close collaboration with GBS, Sales, CPMs, IWD (Transport Organization), and D2B Channel Manager
* Supporting contactless ordering in collaboration with the D2B Channel Manager and EDI (Electronic Data Interchange)
* Discussing and resolving delivery issues with the S&OE Planners WE and escalating with the Supply Chain Business Partner
* Being local contact for identifying and implementing supply chain and EDI improvements
* Managing and, if necessary, (partially) leading improvement initiatives and projects (e.G., return process)
You Should Have The Following
* A bachelor's degree in a relevant field (e.G., business, logistics, and supply chain management)
* At least 2 years of experience in supply chain management/logistics/project management
* Project management skills (e.G., Lean, Problem Solving, Six Sigma, etc.)
* Strong communication skills with strong influence skills
* A customer-focused mindset with a drive to solve problems
* Accurate, analytical, and process-oriented working style that allows you to maintain a holistic view
* Fluent Spanish and excellent written and spoken English skills
How We Work Together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
* Learn more about our business.
* Discover our rich and exciting history.
* Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.
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