Service Delivery Manager EPI-USE – Salary €35,000 per annumLocation:Office (Madrid) & home based (Hybrid)THE ROLEDue to growth, an exciting opportunity has arisen for a Service Delivery Manager to join the Employee Managed Services (EMS) team at EPI-USE, which provides outsourced payroll services to enterprises on SAP payroll and SAP SuccessFactors technology.As a Service Delivery Manager in the EMS bureau team, you will be responsible for liaising with clients, preparing for and conducting service review meetings including Quarterly Business reviews, monitoring Service Level Agreement performance, and being a point of contact in escalations for service-related issues.The ideal candidate will have excellent communication skills (they must have excellent English language skills) and convey attentiveness and helpfulness towards clients. They must have a strength in interpreting and presenting data, including Key Performance Indicator and Service Level Agreement data, Management Information, during service review meetings.You will be expected to maintain confidentiality at all times, comply with data protection (GDPR) legislation and carry out any reasonable duties as requested by line management.This is a hybrid role with:Career progressionSupportive teamIncreasing payroll and SAP knowledge through a varied roleCompetitive salaryHolidays: 25 working days per year.The company offers to contribute 50% towards optional private medical insurance coverRegular trainingRequirements:Essential:Professional English language ability (European Languages framework C1 or better), and strong oral and written communication skillsYou must be located within commutable distance of Madrid, SpainAt least 2 years of technology service delivery experienceClient relationship management, and ability to proactively offer solutions.Ability to work to agreed deadlines and adapt to changeAccuracy and attention to detailCapable of building relationshipsAbility to grow the businessKnowledge of – GDPR and data protection lawsDesirable:Working knowledge of Microsoft Excel and WordPayroll knowledgeSAP knowledgeRelevant experience of working in a busy multi-client environmentLooking to progress a diverse careerKnowledge of ITIL frameworks