Job Title
Customer Service Representative (Spanish & Catalan - speaking) - Hybrid - Sports Industry BC01
Job Description
Customer Service Representative in Barcelona
Experience: The Power Of a Game - Changing Career
Are you looking for what’s next? We’re a general technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
As a Customer Service Representative in Barcelona (Hybrid), you will be part of our team of game‑changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.
Career Growth and Personal Development
We’ll give you all the training, cutting‑edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What You Will Do In This Role
- Take incoming contacts (via telephone and email) and solve users' demands
- Log call details onto call management systems and provide response and resolution within SLA
- Maintain service and product knowledge and expertise associated with applications specific to individual clients
- Understand the customer profile and maintain appropriate communication in relation to it
- Ensure contractual SLA is maintained
- Act as a Brand Ambassador for the company and their products
Your Qualifications
- Proficient or bilingual in Spanish and advanced in Catalan and English
- Good disposition to work in a customer service environment and teamwork skills
- Customer care skills – ability to listen to and understand the customers' needs
- Ability to take ownership of, and progress calls to resolution or to elevate call to resolution
- Initiative and availability to receive trainings and adaptation skills
- Proven expertise in client services regarding fashion or boutique experience
- Interest and passion for fashion as well as knowledge of the latest fashion trends
- Proven expertise in E‑commerce client service (after purchase)
- Knowledge of emotional intelligence that allows the agent to identify a customer's problem and solve it in an empathetic way
- Proven expertise in Payment Method platforms
- Knowledge in CRM software
What’s In It For You
- Full‑time 39 hours/week temporary contract: Monday to Friday from 09:00 - 18:00
- Salary 19,623 euros gross/year + up to 1,200 euros gross/year in bonus
- Central office location in Barcelona
- Full paid training on the company and the project you’ll be working on
- Career development programs, specialised courses, and language classes
Experience the Best Version of You
At Concentrix, we invest in our game‑changers because we know that when our people thrive, our clients and their customers thrive.
Equal Opportunity Employer
We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Job ID: R
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