SD Worx is a leading European provider of Payroll & HR services with a global reach, with offices in Europe and Mauritius. Our goal is to bring people solutions to life and turn HR into a value source for our clients and their employees.
Our people solutions cover the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?
What will you be doing :
* Provide first-line support to employees, managers, and super users via email, phone, and ticketing systems.
* Assist employees with salary inquiries, ensuring compliance with Norwegian payroll laws.
* Help employees understand their salary specifications and address payroll-related questions.
* Manage and distribute incoming requests through our ticket management system.
* Resolve or escalate cases efficiently while providing prompt feedback to customers.
* Administer user access permissions and handle internal communications.
* Maintain up-to-date customer account knowledge and contribute to team efficiency.
* Participate in process improvements and team development initiatives.
* Coordinate and support streamlining consultant support.
What you have to offer :
* Native Norwegian speaker with at least B2 level of English; knowledge of other Nordic languages is a plus.
* 1-2 years of customer service experience, especially handling sensitive information like payroll or financial data.
* Understanding of Norwegian work culture and payroll practices, with the ability to adapt solutions to local requirements.
* Excellent communication skills in all required languages, both written and spoken.
* Detail-oriented, responsible, and committed to delivering excellent customer service.
* Proficient in Microsoft Office and experienced with payroll or service management tools like ServiceNow or MyServicePoint.
* Proactive, adaptable, and eager to take initiative.
* Strong relationship-building skills with internal and external stakeholders.
* Open to change and able to thrive in a dynamic environment.
* Positive, solution-oriented mindset with resilience and a good sense of humor.
What do we have to offer?
* Comprehensive training and development programs.
* Private medical insurance fully covered by SD Worx.
* 18 hours for personal matters.
* Reduced summer hours: 36 hours/week for 4 weeks (July or August).
* Allowances for transport, internet, and mobile.
* Edenred flexible benefits: meal vouchers, transport vouchers, and more.
* Laptop and equipment provided.
* Workation: opportunity to work from any SD Worx location in the EU for 4 weeks/year.
* Learning opportunities: language courses, training bonuses, personal development plans, and professional training.
* Career growth potential within SD Worx, whether advancing expertise or expanding horizontals.
From many places, we work as one, moving from better to best together.
SD Worx values diversity in the workplace, believing it fosters inspiration and innovation. We welcome applications from qualified talent regardless of origin, nationality, gender, skin color, ethnicity, social background, religion, age, disability, sexual orientation, or stage of life.
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