Description The role focuses on individuals with military experience who are interested in working in the private sector. Amazon's military recruiting team is available to discuss the many opportunities within Amazon Operations. Thousands of former military members are driving innovation and raising the bar on customer experience at Amazon. On a daily basis, those with military backgrounds apply their knowledge, skills, and leadership abilities in a wide variety of careers – influencing change across the globe. When we hire you at Amazon, we hire for the future. With unlimited career opportunities, Amazon invests in ensuring our teams are always challenged, constantly learning from each other, and creatively contributing to our next big idea. You will be surrounded by the best innovators of our time and we welcome you to make history with us. For those who have military experience, we are looking to hire you! Shape the future of integral e-commerce as a Process Control Specialist (PCS) at Amazon's European Central Flow Team, where you'll orchestrate millions of daily orders and innovate advanced fulfilment solutions. We're busy revolutionizing how the world shops, supporting a vast network of Fulfilment Centres (FCs) operating 24/7 worldwide.Key job responsibilitiesMaster Amazon's proprietary flow management tools and processes, becoming the go-to for seamless FC operations interface.Innovate and implement metrics, conducting thorough analyses to uncover optimization opportunities, then design and champion scalable, standardized solutions.Cultivate cross-functional partnerships, translating complex concepts into accessible insights for stakeholders across all organizational levels.Own and influence critical performance indicators, including customer promise attainment, flow planning adherence, and site-specific KPIs.Teach peers and customers with knowledge-sharing initiatives, developing and delivering impactful training programs to elevate team capabilities and operational excellence.A day in the lifeIn our European Central Flow Team offices in sunny Barcelona, as a Process Control Specialist, you'll play a crucial role in optimizing operations in our Fulfilment Centres across Europe. Here's what you can expect:Start of ShiftBegin your day with a shift handover, understanding the current network status, forecasted volumes and capacities, and any possible events that might impact these forecasts.Catch-up with the teams on site (in the Fulfilment Centres) to align on priorities, review key metrics and operational highlights.Throughout Your ShiftConnect with operations teams across Europe in a collaborative environment.Create smart, data-driven plans using our in-house developed tools.Fine-tune staffing strategies to optimize workflow.Lead real-time decisions that keep our network flowing smoothly.Make strategic adjustments as new information comes in.Maintain clear communication with stakeholders.End of ShiftShare valuable insights and report key performance metrics from your shift, highlighting potential impacts that may affect the upcoming shift.Share key updates and recommendations.Head home knowing you've made a real impact!What Makes This Role Special:Supportive, inclusive and diverse team culture.Clear career progression path and access to Amazon's internal promotions.Opportunity to lead innovative projects and mentor peers.Schedule options that support work‐life balance.Workdays are 8‐hrs, starting in the Thursday to Monday cohort with options to change shifts (Monday to Friday / Saturday to Wednesday, rotating shifts 6:00‐14:00 / 14:00‐22:00) or permanent night shift 22:00‐6:00 based on business needs.About the teamThe European Central Flow Team (ECFT), a vital component of PE, serves as the beating heart of Amazon's Fulfilment Centres (FCs). We embody the Day 1 spirit, leveraging 24/7 communication and deep expertise to drive continuous innovation, standardization, and improvement across our FC network. While our core mission revolves around capacity, risk, and workflow management, we're about so much more. Our relentless focus on real‐time responsiveness and resource planning ensures that customer promises are always kept, and deliveries arrive on time, every time.Why Join ECFT?At ECFT, we're not just optimizing operations – we're reinventing the future of fulfilment. We collaborate closely with multiple stakeholder teams, identifying high‐impact opportunities to add value across the network. Our team pioneered FC optimization, developing a comprehensive suite of metrics and amassing millions of data points to uncover every efficiency opportunity. Integrated within FCs, we combine hard data with frontline insights to drive meaningful innovations, constantly creating new metrics, workflows, and process paths. With our extensive relationships, we scale these innovations immediately, standardizing efforts to increase availability, boost delivery speed, reduce defects, and minimize cost‐to‐serve across the entire FC network. Join ECFT, and you'll be at the forefront of optimizing Amazon's global fulfilment operations, delivering smiles to millions of customers while tackling some of the most complex logistical challenges in the world.Basic QualificationsSpeak, write, and read fluently in English.Experience analyzing numerical data points.Experience working with multiple groups of stakeholders.Preferred QualificationsExperience communicating complex concepts clearly and persuasively to different audiences.Experience recognizing a challenge and working with a variety of teams and data sources to diagnose the problem and recommend solutions.Experience working independently and collaborating effectively in a remote team environment.Experience working with data to drive business decisions, including advanced proficiency in Excel.Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.Amazon.Jobs/en/privacy_page ) to know more about how we collect, use, and transfer the personal data of our candidates.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.Jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.#J-18808-Ljbffr