Role OverviewThe Director of Operations & Finance will be responsible for ensuring the seamless functioning of day-to-day operations while maintaining financial health and efficiency. This strategic leader will oversee supply chain, inventory, fulfillment, legal and finance functions, ensuring alignment with company growth targets and values. He/she will provide the leadership and management necessary to ensure that the company has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organization and to ensure financial strength and operating efficiency. Responsible for the measurement and effectiveness of all processes internal and external. Provides timely, accurate and complete reports on the operating condition of the company.The position accomplishes this through a proactive, anticipatory, respectful, constructive, and energetic style that complements the founders and other members of the leadership team and is guided by the business and financial objectives of HU & Glow.Key ResponsibilitiesOwn Operational & Financial Strategy & EfficiencyLead daily business operations including production, inventory and distributionIdentify and implement process improvements to increase efficiency and reduce costsDevelop operational KPIs and reporting systems to track performanceSupply Chain ManagementManage relationships with suppliers and manufacturersEnsure timely procurement and optimize inventory levels to meet demandNegotiate contracts and maintain accountability across partnersQuality Control & ComplianceEnsure all products meet internal quality standards and external regulations (e.g., FDA)Oversee documentation and reporting for compliance purposesFinanceManage financial modeling, budgeting, forecasting, and reportingTrack operational expenses and implement cost-saving strategiesOversee cash flow management, accounts, and internal financial controlsCustomer Experience & FulfillmentSupervise order fulfillment processes to ensure timely delivery and customer satisfactionCollaborate with logistics and customer service to resolve issues and streamline workflowsInvestor RelationsMaintain and update financial models and projectionsSupport due diligence processes and assist with investor communicationsTeam Leadership & DevelopmentHire, train, and lead a high-performing teamsFoster a collaborative and accountable team culture aligned with company valuesSets stretch objectives with team to outperform for customersProduct Development SupportPartner with product teams to align operational capabilities with launch timelinesAnticipate production needs and resource allocation for new SKUsTechnology IntegrationImplement and maintain systems for inventory, finance, and order managementLeverage data to drive informed operational and strategic decisionsScaling & Growth ManagementEmbody and nurture an entrepreneurial approach to operational growthDevelop scalable systems and processes to support growth across marketsAnticipate operational bottlenecks and proactively resolve themIP & Legal OversightEnsure proper filing, maintenance, and management of intellectual property and legal documentsLiaise with external counsel as neededKey Qualifications7+ years in operations, finance, or general management, ideally in CPG, wellness, or beauty sectorsExperience in the US market is a great advantageDemonstrated experience managing supply chains, budgeting, and cross-functional teamsProven ability to build and manage financial models and cash flowDeep understanding of operational systems (ERP, CRM, inventory tools, etc.)Strong communication and leadership skillsStrategic thinker with hands-on execution abilityHighly proactive with a strong sense of urgency and ownershipLocation: Remote (Schedule adaptability required; founder is based between New York & Madrid)ABOUT USHi, this is Ana, the founder & CEO of Hormone University & its product line Glow by Hormone University. Our mission is to be the leading hormonal wellness destination trusted for its efficacious product solutions and educational content.I founded this company out of my own personal struggles with Endometriosis and major hormonal imbalances. Most women have a hormone story – in fact, 80% of women suffer from hormonal imbalance at some point in their lives. Yet, the topic is still a taboo and we’re here to break that silence. That’s why we have developed a game-changing range of products and treatments for people to manage and treat hormonal health: from menstrual symptoms, menopause, stress & sleep and sexual health. We’re a mission-driven company with a deep love for our community. We co-create with our medical board, listening to customers and obsess over every detail—from our formulations to our packaging—to help them feel like themselves again. Trust is everything to us. Without it, we can’t do our job of supporting and empowering people through every stage of hormonal change.If you’re observant, curious, and genuinely passionate about improving people’s lives, you’ll thrive here. We’re building the go-to destination for hormonal health—and we’re looking for the best team to help us get there.