Job Title
Account Manager Customer Service
Job Description
As an
Account Manager Customer Service
you will develop, maintain, and improve relations with your assigned accounts in order to maximize and boost Service business with contract solutions that will add value to our customers
Your role:
- Maximizing Customer Service order intake, sales and price realization at the assigned accounts.
- Ensuring continuity of the relationship with all the stakeholders in the accounts' organization, also facilitates the executive level interfaces between company and the accounts
- Preparing and executing the annual account plan and sales forecast in line with the regional strategy
- Continuously maintain the CRM tool to ensure a good visibility of market opportunities
- Contribute to the development and implementation of local marketing strategies
- Systematically analyzing won & loss deals, expectations, customer satisfaction (NPS), market, competition and trends
You're the right fit if:
- Preferably University degree in Biomedical Engineering, Electrical Engineering, Telecommunication Engineering and Electronics Technology degree or any other relevant engineering major.
- You have a solid knowledge of the Healthcare industry and service segment
- Experience working with large matrix teams both internal and externally
- Understand local market environments, public tenders, private customers and local challenges and regulations
- Excellent oral and written communication skills in Spanish and English languages
- Clean driving license
- Willing and able to visit customers on the field
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.
If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
📌 Account Manager Customer Service
🏢 Philips
📍 Madrid