Are you a Service Delivery Manager (SDM) - Information Security in Barcelona seeking a new interesting challenge?
If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for!
✍️ WHAT WILL YOU DO?
We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks:
* Serve as the primary point of contact for stakeholders regarding InfoSec services.
* Build and maintain strong, trust-based relationships with client leadership and technical teams.
* Oversee the delivery of Cyber Defense and GRC services, ensuring SLAs and KPIs are consistently met or exceeded.
* Act as the highest point of escalation for service delivery issues and manage critical incidents smoothly.
* Coordinate technical teams, including Cyber Defense and GRC SMEs, ensuring alignment with project goals and client priorities.
* Lead regular service review meetings, including weekly, monthly and quarterly business reviews.
* Present performance metrics, continuous improvement initiatives and strategic recommendations.
* Identify opportunities to optimize service delivery processes, improve customer satisfaction and add strategic value.
WHAT TECHNOLOGIES, METHODOLOGIES OR TOOLS WILL YOU USE?
* IT Service Management
* Service Delivery Management
* SOC
* SIEM
* Vulnerability Management
* Incident Response
* GRC
* Risk Management, Compliance and Audits