Portuguese-Speaking Technical Customer Advisor
Location: A Coruña, Spain (Mandatory On-site) Salary: $19,738 \text{ EUR Gross per year}$ Note: No relocation package is offered for this role. Candidates must be willing and able to relocate to A Coruña independently.
Advance Your Tech Career in A Coruña
Are you a
Portuguese-speaking
tech enthusiast ready to grow your career with a integral leader? We are looking for a highly skilled and proactive
Technical Customer Advisor
to join our team in the beautiful city of
A Coruña, Spain
. This is an
on-site, full-time position
where you will deliver crucial technical support for an important project partnered with a
world-leading software development company
. If you have experience in
IT support, desktop troubleshooting, or technical customer service
, this is your opportunity to specialize and thrive.
Core Responsibilities and Candidate Profile
Your primary role will be to effectively diagnose, troubleshoot, and resolve complex technical issues for our Portuguese-speaking customer base. Success in this role requires a powerful combination of technical expertise and exceptional language skills: Bilingual Communication Skills:
You must possess
native-level Portuguese fluency
and
advanced-level English
communication skills (both written and verbal) to interact clearly and empathetically with a diverse customer base and internal teams. Technical Troubleshooting:
Successfully address a wide array of technical issues across applications, cloud platforms, and operating systems. Technical Acumen:
While we provide extensive training, existing
training or experience in IT technologies/products
is highly valued. Specific knowledge of
Cloud technologies
or products within the
Microsoft suite
(including Office, Outlook, OneDrive, Exchange, SharePoint, and Microsoft Windows) is a significant asset. Customer Excellence:
Demonstrate the ability to handle all customer situations with a blend of
empathy and professionalism
, applying
critical and logical thinking
to find efficient, effective solutions every time. Documentation:
Maintain meticulous records of troubleshooting steps and resolutions within the company's systems.
Compensation, Structure, and Growth
We are committed to providing a stable, supportive environment that fosters professional development and a healthy work-life balance. Competitive Compensation:
An attractive gross annual salary of
$19,738 \text{ EUR}$
, paid monthly. Consistent Work Schedule:
This is a stable
full-time (39-hour) contract
role with a fixed schedule:
Monday to Friday, 09:00 to 18:00
, promoting a great work-life balance. Industry-Leading Training:
You will receive
extensive, in-depth training
focused on the client's product and exposure to
cutting-edge technologies
that are highly valued in the modern tech market, rapidly boosting your professional skills. Clear Career Advancement:
We offer
important possibilities for development and promotion
, with clear pathways for growth to senior roles, specialized technical tracks, or management, both
nationally and internationally
within the company. Office Environment:
Join a welcoming,
multicultural team
in our modern,
office-based facility in A Coruña
. If you are a motivated, Portuguese-speaking professional ready for an on-site commitment in A Coruña and meet these requirements, we strongly encourage you to apply. We look forward to reviewing your application!